The information you provided is what I have already done. The household updates are scheduled for 4 am. One tech told me that I'm doing everything right and it may be a signal issue. She suggested I upgrade my router from a series 6 to 7 sincep I have 250 Mbps service. I'm going to exchange the router and see if that helps.
Also, I don't do X.
If you feel this may help. We will always be happy to replace equipment for any customers anytime that suggest may help with a concern. If we can assist with any testing or help with any direct questions about your service. We can be reached by email as well at cox.help@cox.com anytime if needed.
Danny, I appreciate you helping but I was wondering something I hope you won't find insulting. Is English not your first language or are you using some kind of speech to text program? Your wording is both grammatically incorrect and just sounds...off.
Do you think what is maybe just incorrect sounds you off to about it? 😉
Well it's not just Danny. I have seen other moderators post in a similar way. Also, I bring this up as someone who used to work in support with a slight speech impediment so I have nothing against someone who has difficulty speaking/typing. However if Cox is outsourcing their moderators or using bots, I think that is important to know.
