Household updates happening outside of scheduled time

Update: last week a updated the 5 panoramic WiFi modem with a 6. I was told that this should fix the problem. Yesterday and today the household updates happened in the afternoon and early evening. I have it programmed to happen between 4 am and 6 am.

Bottom line: no change. The household updates are happening outside the times I scheduled them 

So, Cox support, what now? You've sent techs out to the house to check equipment and connection, exchanged the WiFi router.