How to (absolutely) confirm fiber availability to the home? (Scottsdale, AZ)
UPDATE: to my pleasant surprise, someone escalated it to the local field team, and we got a visit last night from a fiber tech lead, walked the property, and checked the pedestals. Long story short, we're good for them to pull to the house, and they gave me a length of OM5 wire for me to run ahead of the appointment and they'll install an ONT in the media closet.
ORIGINAL POST:Located in Scottsdale, AZ - currently a 300/30 legacy customer. Service is pretty good as-is.
Looking for some guidance from the community as to proceed with Cox on their Gigablast service - we get a number of solicitations to upgrade. Neighbor across the street (serviced by a different pedestal) has fiber service.
On Monday, I made the call (chat) to upgrade to the Gigablast service, the sales CSR initially affirmed 1G down/up for the area. Booked an install appointment for later this week.
Towards the end of the conversation, CSR retracted, saying fiber wasn't available in our area, and we would be capped at 35 Mbps upload, which makes the service far less attractive. Asked to cancel the now-scheduled appointment, CSR said he couldn't do that, and I would need to manage the appointment in the client portal (?!).
So I canceled the appointment, but this afternoon a third-party contractor knocked on the door to advise there would be a minor service interruption as they update the service pedestal (across the street) for fiber. So it sounds like we could be capable of FTTC (fiber to the curb), but they couldn't speak as to whether fiber would be pulled through the conduit into an ONT on our house - they referred me back to Cox.
Through multiple chats and transfers to/from sales and tech support, no one can answer that question. I've asked to pay for a service appointment and have a fiber tech visit with us and evaluate the residential infrastructure, but tech support won't send anyone out without active service, and sales will only say (quoted from chat): "if the service is provided in your area it should work and if you have any issue you are more than welcome to have a tech come out to resolve it."
Easy enough to say 'just commit to the process', but if it's underwhelming, there's no going back to the 300/30 plan.
Anyways, if the community has any ideas for how to engage Cox and get someone to put eyes on the setup, I'd welcome any direction. Thank you.
