How do I turn off two-step verification? The posted instructions don't work and it's just another layer of inconvenience, not security.
The posted instructions don't work and it's just another layer of inconvenience, not security.
Forum Discussion
I don't have 2-Step enabled and unsure the location of these instructions, but it should be in your Cox Account > Head & Shoulder icon on upper-right > My Profile > Password & Security > Two-Step Verification > Turn Off/On.
- @BeagleFoster
I know how important it is for you to unenroll from Two-step verification. Bruce's steps are the correct ones to take. The link below will assist you as well.
www.cox.com/.../unenrolling-from-two-step-verification-in-my-account.html
Ben S.
Cox Support Forums ModeratorThose instructions don't work for me. I get two boxes, one says Status:On with no buttons or live text to click. The other one says "Current Selections:" and the only choice is "Reset" and it shows my phone number as being the SMS number configured for two-step verification. There is no button to turn it off as shown in the link above. This is causing me trouble because my phone app does not handle two-step verification so after a few attempts by my phone to sync, my account gets locked out! This needs to be fixed. I chatted with someone about it last night, then I called after the person I chatted with only reset my two-step instead of turning it off. The person I talked to told me she was going to escalate this issue for me but so far today, I have not seen or heard anything about it. I would attach an image of the screen but your insert menu doesn't allow for that apparently. When I try to insert an image, there is no link to the file system allowing me to select the file. I wonder if this function was programmed by the same person who did your two-step verification...
Do you log into Cox with your Primary account or a secondary? What happens if you Reset?
I still don't think Cox requires it. Maybe it reads "required" because you enable it. I don't know.
You could create another post to get a moderator's canned response.
Well, thanks for your persistence in trying to help me out. Maybe it's the OAuth2 thing, but after I read what you wrote, I decided to try enabling sync on my phone app and it is working so far. I'm fine with requiring 2FA for administering my account as long as it doesn't hamper me from checking the mail on my phone. Anyway, thanks again
Did you enable OAuth2 in Aqua Mail?
Same problem here. Once you enroll into the Cox 2-step email verification--you can't get out of the troublesome scheme. Cox needs to fix this glitch on their enroll page by making it easy to undo this 2-step inconvenience. Live Chat is no help; calling is no help; fooling around with the privacy/enroll website doesn't let a customer reconfigure anything. Two-step page should be redesigned.
- Hello @Mrs Jenkins,
I am so very sorry to learn of your account troubles and I'd like to help. Please follow these steps to turn off your 2-step verification:
1) Make sure you are logging in using the primary User ID, and log into the account.
The Account Overview page comes up...Welcome..., will be at the top of the page.
2) Click on the right-pointing arrow next to the word, "Account."
The My Profile page comes up.
3) In the Password&security box
4) Click on the Two-step verification option
The Two-step verification page comes up
5) There should be a box
The box should show the status of the two-step verification and whether it is turned on or off.
If the two-step verification is turned on then the status will say "ON" and the blue button will say "Turn Off"
If the two-step verification is turned off then the status will say "OFF" and the blue button will say "Turn On"
6) Then click the blue button.
I hope this helps you. If you come across any issues, please try to log off and close the browser you are in. Clear your cookies and cache and reload the Cox.com website and try the steps above again. If the issue persists. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
- Hello @Mrs Jenkins,
I am so very sorry to learn of your account troubles and I'd like to help. Please follow these steps to turn off your 2-step verification:
1) Make sure you are logging in using the primary User ID, and log into the account.
The Account Overview page comes up...Welcome..., will be at the top of the page.
2) Click on the right-pointing arrow next to the word, "Account."
The My Profile page comes up.
3) In the Password&security box
4) Click on the Two-step verification option
The Two-step verification page comes up
5) There should be a box
The box should show the status of the two-step verification and whether it is turned on or off.
If the two-step verification is turned on then the status will say "ON" and the blue button will say "Turn Off"
If the two-step verification is turned off then the status will say "OFF" and the blue button will say "Turn On"
6) Then click the blue button.
I hope this helps you. If you come across any issues, please try to log off and close the browser you are in. Clear your cookies and cache and reload the Cox.com website and try the steps above again. If the issue persists. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
