How do I turn off two-step verification? The posted instructions don't work and it's just another layer of inconvenience, not security.
The posted instructions don't work and it's just another layer of inconvenience, not security.
Forum Discussion
Same problem here. Once you enroll into the Cox 2-step email verification--you can't get out of the troublesome scheme. Cox needs to fix this glitch on their enroll page by making it easy to undo this 2-step inconvenience. Live Chat is no help; calling is no help; fooling around with the privacy/enroll website doesn't let a customer reconfigure anything. Two-step page should be redesigned.
- Hello @Mrs Jenkins,
I am so very sorry to learn of your account troubles and I'd like to help. Please follow these steps to turn off your 2-step verification:
1) Make sure you are logging in using the primary User ID, and log into the account.
The Account Overview page comes up...Welcome..., will be at the top of the page.
2) Click on the right-pointing arrow next to the word, "Account."
The My Profile page comes up.
3) In the Password&security box
4) Click on the Two-step verification option
The Two-step verification page comes up
5) There should be a box
The box should show the status of the two-step verification and whether it is turned on or off.
If the two-step verification is turned on then the status will say "ON" and the blue button will say "Turn Off"
If the two-step verification is turned off then the status will say "OFF" and the blue button will say "Turn On"
6) Then click the blue button.
I hope this helps you. If you come across any issues, please try to log off and close the browser you are in. Clear your cookies and cache and reload the Cox.com website and try the steps above again. If the issue persists. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
- Hello @Mrs Jenkins,
I am so very sorry to learn of your account troubles and I'd like to help. Please follow these steps to turn off your 2-step verification:
1) Make sure you are logging in using the primary User ID, and log into the account.
The Account Overview page comes up...Welcome..., will be at the top of the page.
2) Click on the right-pointing arrow next to the word, "Account."
The My Profile page comes up.
3) In the Password&security box
4) Click on the Two-step verification option
The Two-step verification page comes up
5) There should be a box
The box should show the status of the two-step verification and whether it is turned on or off.
If the two-step verification is turned on then the status will say "ON" and the blue button will say "Turn Off"
If the two-step verification is turned off then the status will say "OFF" and the blue button will say "Turn On"
6) Then click the blue button.
I hope this helps you. If you come across any issues, please try to log off and close the browser you are in. Clear your cookies and cache and reload the Cox.com website and try the steps above again. If the issue persists. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
