How do I turn off two-step verification? The posted instructions don't work and it's just another layer of inconvenience, not security.
The posted instructions don't work and it's just another layer of inconvenience, not security.
Forum Discussion
@BeagleFoster
I know how important it is for you to unenroll from Two-step verification. Bruce's steps are the correct ones to take. The link below will assist you as well.
www.cox.com/.../unenrolling-from-two-step-verification-in-my-account.html
Ben S.
Cox Support Forums Moderator
I know how important it is for you to unenroll from Two-step verification. Bruce's steps are the correct ones to take. The link below will assist you as well.
www.cox.com/.../unenrolling-from-two-step-verification-in-my-account.html
Ben S.
Cox Support Forums Moderator
Those instructions don't work for me. I get two boxes, one says Status:On with no buttons or live text to click. The other one says "Current Selections:" and the only choice is "Reset" and it shows my phone number as being the SMS number configured for two-step verification. There is no button to turn it off as shown in the link above. This is causing me trouble because my phone app does not handle two-step verification so after a few attempts by my phone to sync, my account gets locked out! This needs to be fixed. I chatted with someone about it last night, then I called after the person I chatted with only reset my two-step instead of turning it off. The person I talked to told me she was going to escalate this issue for me but so far today, I have not seen or heard anything about it. I would attach an image of the screen but your insert menu doesn't allow for that apparently. When I try to insert an image, there is no link to the file system allowing me to select the file. I wonder if this function was programmed by the same person who did your two-step verification...
Do you log into Cox with your Primary account or a secondary? What happens if you Reset?
I log in with my primary account when I need to do admin stuff but my phone would log in several times a day to sync my email on that account. That's what gets my account locked. I stopped syncing my primary mail account on my phone app to stop it from locking out my account.
When I click reset, all it does is make me choose between using a voice line for the code or get an SMS code.
I have the exact same problem trying to opt-out of the 2-step email verification. There is no disable/undo/delete/un-enroll/stop button on the dis-enroll page, like the example shows. I mistakenly enrolled into this process but am sorry that I did so.
