jfmdickebs
7 years agoNew Contributor
Horrible Speeds and packet loss Im clueless
So im currently at a loss of what is wrong with my line i have no splitters on the line up until the drop and even tested with the drop i get the same signal issues and poor speeds I had a tech out here about a month ago and he deemed it to be the drop coming into the house and that he would put out a work order for it but since then the drop has not been replaced nor a temp line put in. my modem constantly drops connection every 2 hours my online gaming experience is horrible. I need this fixed because its literally bringing me to the edge
In case it matters heres my signals and modem logs. or maybe a cox support can mainline this drop install thnx
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR / MER | Unerrored Codewords | Correctable Codewords | Uncorrectable Codewords |
1 | Locked | QAM256 | 3 | 795000000 Hz | 5.7 dBmV | 39.5 dB | 974987632 | 90965 | 242783 |
2 | Locked | QAM256 | 1 | 783000000 Hz | 5.6 dBmV | 39.2 dB | 973979620 | 70851 | 92316 |
3 | Locked | QAM256 | 2 | 789000000 Hz | 5.6 dBmV | 38.8 dB | 973908577 | 77528 | 167040 |
4 | Locked | QAM256 | 4 | 801000000 Hz | 5.6 dBmV | 37.9 dB | 973765292 | 100447 | 292855 |
5 | Locked | QAM256 | 9 | 831000000 Hz | 5.6 dBmV | 39.7 dB | 973977113 | 68909 | 123784 |
6 | Locked | QAM256 | 10 | 837000000 Hz | 5.9 dBmV | 40.7 dB | 974072398 | 65908 | 42309 |
7 | Locked | QAM256 | 11 | 843000000 Hz | 5.9 dBmV | 40.8 dB | 974136401 | 36209 | 15479 |
8 | Locked | QAM256 | 12 | 849000000 Hz | 5.9 dBmV | 40.6 dB | 974292967 | 12939 | 11096 |
9 | Locked | QAM256 | 17 | 879000000 Hz | 5.6 dBmV | 40.8 dB | 974350490 | 2145 | 1515 |
10 | Locked | QAM256 | 18 | 885000000 Hz | 6.2 dBmV | 40.8 dB | 974362366 | 1499 | 877 |
11 | Locked | QAM256 | 19 | 891000000 Hz | 6.4 dBmV | 40.8 dB | 974371339 | 1125 | 462 |
12 | Locked | QAM256 | 20 | 897000000 Hz | 6.5 dBmV | 40.7 dB | 974380816 | 826 | 263 |
13 | Locked | QAM256 | 21 | 903000000 Hz | 6.6 dBmV | 40.8 dB | 974390598 | 655 | 128 |
14 | Locked | QAM256 | 22 | 909000000 Hz | 7.1 dBmV | 40.7 dB | 974399037 | 451 | 90 |
15 | Locked | QAM256 | 25 | 927000000 Hz | 7.1 dBmV | 40.6 dB | 974409882 | 204 | 29 |
16 | Locked | QAM256 | 26 | 933000000 Hz | 7.3 dBmV | 40.8 dB | 974418756 | 188 | 2 |
17 | Locked | QAM256 | 27 | 939000000 Hz | 7.2 dBmV | 40.9 dB | 974426930 | 128 | 9 |
18 | Locked | QAM256 | 28 | 945000000 Hz | 7.3 dBmV | 40.8 dB | 974438165 | 70 | 1 |
19 | Locked | QAM256 | 29 | 951000000 Hz | 7.3 dBmV | 40.7 dB | 974446802 | 80 | 2 |
20 | Locked | QAM256 | 30 | 957000000 Hz | 7.9 dBmV | 40.8 dB | 974456219 | 41 | 0 |
21 | Locked | QAM256 | 33 | 405000000 Hz | -1.0 dBmV | 39.1 dB | 974467751 | 61 | 33 |
22 | Locked | QAM256 | 34 | 411000000 Hz | -0.8 dBmV | 39.6 dB | 974476840 | 55 | 32 |
23 | Locked | QAM256 | 35 | 417000000 Hz | -0.8 dBmV | 39.6 dB | 974485319 | 58 | 31 |
24 | Locked | QAM256 | 36 | 423000000 Hz | -0.6 dBmV | 39.6 dB | 974493959 | 75 | 25 |
25 | Locked | QAM256 | 37 | 429000000 Hz | -0.6 dBmV | 39.6 dB | 974503852 | 92 | 29 |
26 | Locked | QAM256 | 38 | 435000000 Hz | -0.3 dBmV | 39.7 dB | 974514022 | 45 | 27 |
27 | Locked | QAM256 | 41 | 453000000 Hz | 0.1 dBmV | 39.9 dB | 974522650 | 42 | 24 |
28 | Locked | QAM256 | 42 | 459000000 Hz | 0.5 dBmV | 40.1 dB | 974531782 | 41 | 31 |
29 | Locked | QAM256 | 43 | 465000000 Hz | 0.7 dBmV | 40.2 dB | 974541210 | 53 | 22 |
30 | Locked | QAM256 | 44 | 471000000 Hz | 0.8 dBmV | 40.2 dB | 974551593 | 50 | 26 |
31 | Locked | QAM256 | 45 | 477000000 Hz | 1.2 dBmV | 40.2 dB | 974557290 | 43 | 20 |
32 | Locked | QAM256 | 46 | 483000000 Hz | 1.4 dBmV | 40.3 dB | 974561727 | 30 | 28 |
Channel | Lock Status | Modulation | Channel ID | Frequency | Power |
1 | Locked | ATDMA | 1 | 17600000 Hz | 49.3 dBmV |
2 | Locked | ATDMA | 2 | 24000000 Hz | 48.5 dBmV |
3 | Locked | ATDMA | 3 | 30400000 Hz | 47.3 dBmV |
4 | Locked | ATDMA | 4 | 36800000 Hz | 47.0 dBmV |
5 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
6 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
7 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
8 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dB |
2019-01-28, 14:09:22 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 14:35:25 | Notice (6) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 4 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 14:35:24 | Warning (5) | MDD message timeout;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 13:18:30 | Notice (6) | CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: �; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 13:18:30 | Warning (5) | Unicast DSID PSN startup error |
2019-01-27, 13:18:08 | Warning (5) | Dynamic Range Window violation |
2019-01-27, 13:18:08 | Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 13:18:01 | Notice (6) | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3 .;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 13:17:52 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
Time Not Established | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 13:02:42 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 13:02:28 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 13:02:23 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 13:02:21 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
2019-01-27, 12:58:19 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
oh and it seems one of my channels is now missing. SOMEONE HELP ME