Forum Discussion

lisa123's avatar
lisa123
New Contributor III
15 days ago
Solved

Horrible chat support

I just spent over 3 hrs trying to get a subscription service cancelled that I mistakenly purchased. The end result was that supposedly the subscription was cancelled but they changed my current bundle pricing resulting in a charge of over $120 a month. Oh and they also disabled my wifi. I’m so upset. 

  • LisaH's avatar
    LisaH
    15 days ago

    Hi lisa123. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. I am sorry that this happened to you. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • LisaH's avatar
    LisaH
    Moderator
    15 days ago

    Hi lisa123. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. I am sorry that this happened to you. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • CurtB's avatar
    CurtB
    Honored Contributor
    14 days ago

    Type chat in the search box on the Community home page and press enter.  You'll see pages of discussions from people who have had bad experiences with chat.   Never use chat unless you need help rebooting your modem.  At this point, it's kind of irresponsible of Cox to still offer chat as a prominently displayed option on the home page but you have to know where to look to find an email contact.

    Contact Cox at cox.help@cox.com 

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      13 days ago

      rebooting a modem is easy.

      Step one, remove the plug providing power from the outlet.

      Step two, wait 30 seconds.

      Step three, plug back in and wait. WHY you would call or use chat is beyond me. 

       

      • CurtB's avatar
        CurtB
        Honored Contributor
        13 days ago

        You really don't get subtle, do you?  I couldn't find the sarcastic font for my last post, so I'll explain it to you.  Nobody should need help rebooting a modem, so... there's never a need to contact chat.  Got it?  There's a second part to the reference though.  If you do contact chat for a connection or speed issue, there's a pretty good chance they actually will want to reboot your modem. 

  • lisa123's avatar
    lisa123
    New Contributor III
    15 days ago

    just to add - we’ve been customers for 30 years. I am ready to cancel everything.