High Jitter causing instability in voice programs along with games.
Going to jump right in. Intermittent issue, multiple techs called out, no results found. Hard to determine whether time of day of high load are causing the issue although I do notice it more frequently at night. Tracert revealed a high ping at the first hop over multiple attempts, used Pingplotter to verify with greater accuracy.
Reply from 10.132.32.1: bytes=32 time=7ms TTL=254
Reply from 10.132.32.1: bytes=32 time=7ms TTL=254
Reply from 10.132.32.1: bytes=32 time=7ms TTL=254
Reply from 10.132.32.1: bytes=32 time=39ms TTL=254
Reply from 10.132.32.1: bytes=32 time=22ms TTL=254
Reply from 10.132.32.1: bytes=32 time=20ms TTL=254
Reply from 10.132.32.1: bytes=32 time=66ms TTL=254
Reply from 10.132.32.1: bytes=32 time=70ms TTL=254
Reply from 10.132.32.1: bytes=32 time=9ms TTL=254
Reply from 10.132.32.1: bytes=32 time=7ms TTL=254
Reply from 10.132.32.1: bytes=32 time=13ms TTL=254
First part was a quick section I picked up. Jitter in quick burst. pingplotter updates at more rapid intervals, this showed at ~100ms on there.
Reply from 10.132.32.1: bytes=32 time=9ms TTL=254
Reply from 10.132.32.1: bytes=32 time=7ms TTL=254
Reply from 10.132.32.1: bytes=32 time=6ms TTL=254
Reply from 10.132.32.1: bytes=32 time=23ms TTL=254
Reply from 10.132.32.1: bytes=32 time=7ms TTL=254
Reply from 10.132.32.1: bytes=32 time=8ms TTL=254
Reply from 10.132.32.1: bytes=32 time=81ms TTL=254
Reply from 10.132.32.1: bytes=32 time=8ms TTL=254
Reply from 10.132.32.1: bytes=32 time=12ms TTL=254
Reply from 10.132.32.1: bytes=32 time=24ms TTL=254
Reply from 10.132.32.1: bytes=32 time=8ms TTL=254
Reply from 10.132.32.1: bytes=32 time=7ms TTL=254
Reply from 10.132.32.1: bytes=32 time=6ms TTL=254
Second section, sliced from the same recording, within seconds of the first part. Middle section wiggles, spiked at ~125ms according to pingplotter.
Pingplotter can visually graph all of this over time. This section was recorded tonight.
https://imgur.com/S2RU756
Ive tried to explain multiple times that I need a point of contact in my area to email full graphs to so the issue can be resolved. Tried explaining all of this to a level 2 tech support person and I lost them pretty quickly when I began explaining the difference between types of packets and why my neighbors might not notice an issue too often.
EDIT: Found the other image I thought I had forgotten to save. Also taken yesterday, before these^^
https://imgur.com/LOBWp54