Forum Discussion

Xearu's avatar
Xearu
New Contributor II
5 years ago

High Jitter causing instability in voice programs along with games.

Going to jump right in. Intermittent issue, multiple techs called out, no results found. Hard to determine whether time of day of high load are causing the issue although I do notice it more frequent...
bdn_h's avatar
bdn_h
New Contributor

I am also experiencing high jitter with packet loss. Experiencing this at different times of the day (I suspect high traffic volume times). Affecting business VoIP and video conferencing, as well as games. DL speed is varying wildly, well below 300 mbps, while upload seems fairly unaffected at 30mbps.

KevinM2's avatar
KevinM2
Former Moderator
5 years ago
Hi bdn_h, I am not seeing any signal issues or packet loss on your modem at this time. Can you please email us hard-wired traceroutes and/or PingPlotter results at cox.help@cox.com? If you do so, we ask that you are hard-wired directly to the modem when providing the results. -Kevin M. Cox Support Forum Moderator