Exact same problem here in Gilbert and been going on for about a month. Other than you having a slightly better 'normal' ping, my ping plotter looks exactly the same. Ping used to be high 20s and Jitter maybe 5ms. Now I have 40ms ping and 30-50ms Jitter. I have been on the phone with 4 different techs and 1 tech came out. I have been told that ' there is no issue ' but it's BS. I have replaced ALL the hardware on my side. They refuse to run a new line in my home to my modem and now I finally understand why. It's because this issue is happening all over and they either don't want to pay for the fix or don't know what's wrong. I actually had a tech tell me ' a little packet loss is normal'. What?! Since when? And honestly their phone techs can't do much at all. I never thought I'd say this but we might be better of with Century Link. At least I know what I'm getting for $50 a month... Any progress in resolving this Xearu?
The tech that just left was the most polite and well versed in all the info I was able to give him, even taking the time to go through my account history to get a full overview of the issue. I was speaking with him outside, properly distanced, as he pulled the line data from the tap. The issue happened to occur right as he begin the test. This is the first time a tech has actually seen the problem first hand, had a ton of jitter peaking at over 350ms, as well as 2% packet loss. Also checked ingress on my end and everything looked great. Hopefully this is the first proper step of many to getting my issues resolved.
Well good luck, I know how frustrating it is. Please post if you get a fix so I can reference, of you don't mind! 👍
Will do. Ill update the thread when I get new info.
Wanted to chime in and say I'm in the same situation on the West side of Phoenix. Had a tech come out who was extremely helpful and even ran a coax from outside into the house straight to the modem to give me all the info to prove it isn't on my end anywhere. He agreed on the node saturation and that a request is put in to resolve the issue but that there is no way to check status or even know if it will ever be honored. My internet becomes nearly unusable between 11am and nearly 9pm. I've been running PingPlotter constantly (bought the program just to collect data) to show that the extreme difference in internet performance throughout the day. On top of everything, I haven't had a speedtest above 500mbps ("upgraded" to Gigablast about 2 months ago) so I attempted to downgrade and it's more expensive to have the Ultimate 300mbps tier. False advertising, poor infrastructure and lack of initiative finally led me to do what @jonathonjoseph said and put in an FCC complaint, for whatever it may accomplish.
steph2109 spread the word my friend, only way to take on giant corporations like Cox is through the FCC as no one individual would be able to drive the change that is needed. After this is all said and done this might hopefully open law makers eyes to the gross negligence allowed due to lack of regulation in favor of the consumer when it comes to broadband communications. Best case we overcome this virus and we get new laws regulating companies like Cox from being able to oversell the infrastructure they actually have in place.
Smokey if that is literally your complaint your line is fine. People on this forum are in far worse shape. I cant even work from home anymore, the packet loss is at 50%. Consider your self lucky that Cox has even provided you that scrap of decent quality because most here have not seen that.
