Help: Internet Unusable daily now
Greetings, Cox has always been problematic but in the past outages were at least bearable. Now, in the middle of the day will lose service. And, late afternoons 4p to 5p and onward for rest of night,...
Forum Discussion
So, again, doubt it's my equipment.
Yea, I didn't think it was your equipment, I just wanted to know what you had so I could troubleshoot it better. By signal levels I mean the DOCSIS signal coming over the coaxial line into the modem. See here on how to access them. There is also event logs there that might be helpful but don't post them without editing out the MAC address. If you can match up a disconnect or slow down with a specific error, then that is important. T3/T4 timeout errors are common and are caused by noise on the upstream. Last, can you describe how the coaxial gets from the street to the room the modem is in? Any splitters, filters or amps?
Thank you so much for the clarification. I will come back and update this as soon as I can get the info you asked for. Behind in work so juggling because of the Internet issues. Will post back as soon as I can. Thanks again for your help. Appreciate you taking the time!
Hello, desertwind, this appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
Can you wait until they fully answer my questions before requesting them to email you? So far they have said NOTHING that is account related. Please stop.
