genna1313
2 months agoNew Contributor
Hi,
Thanks for reaching out to our Social Media Team and being part of the Cox Family. I am sorry you've had issues with your payments currently and in the past. We can definitely take a look to see what is going on. Please provide your full name, address and 4 digit pin.
To answer your questions the best I can without looking at your account, I would first ask if you've ever made a payment to us with that wrong card in the past? If so, how do you make your payments? If done online, I can see how easy it would be to check the easypay sign up box when making a one time payment. If that was the case, the payment would automatically come out from that card on the due date monthly after. Although you mentioned you made a payment on the same day, that is not enough time for the system to stop the process on that payment since it is technically the same day. Now if it was a day or two prior, then yes it would cancel the easy pay for that month and then it would continue the next month since it's not cancelled. I can get more direct answers once I am able to see what is going on with the account.