I have had unusable internet since almost the start of the new year with intermittent drops in connection, latency, and severe packet loss. Multiple calls to the Tech Support number and I was advised that it was an outage every time. Finally, I requested a dispatch to my home to verify cabling. The tech found an issue with COX's demarc at my home which he resolved. Mere hours later, ANOTHER outage occured and brought my service down for the 4 day in a row.
I called the Tech Support line, again, and spoke with a Supervisor, Angela, who told me that it was due to construction that COX was doing to lay fiber lines. I was never notified of this construction, nor do I see why an Ethernet customer should be impacted by a FIBER installation. Angela told me that was all the information available and to call the Corporate number; and the number she gave me is disconnected.
A COX representative needs to contact me about this immediately. This is severely impacting my ability to do work; and therefore, pay my bills.