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dodgeinmedia's avatar
dodgeinmedia
New Contributor
2 months ago

Does COX offer 2Gig UPLOAD AND DOWNLOAD?

I just ended a three-hour-long customer support conversation with Cox technical support and their sales team. To sum it up, two reps stated the address I am wanting service at has 2Gig Fiber internet, and one rep says I have 2Gig COAX internet. The key difference between the two is that one CAN support 2Gig upload and download speeds, while the other cannot or is simply throttled to not. 

Can anyone give me a clear answer as to what my expected upload speeds will be at my address? Am I just wrong in that 2Gig COAX can support 2Gig upload? I always thought Fiber was the means of reaching more than the marketed rate of 100 Mbps upload.

To make matters more confusing, COX says I have "Fiber Powered" internet at my location, but I have a very suspicious feeling this is not true since a representative was asking me if I had a DOCSIS modem to use with their service. DOCSIS uses COAX, not WAN/LAN RJ45, coming from a Fiber ONT box. 

Someone, please tell me what I need to do. I am happy to share my address to verify Fiber connectivity at home. I just want to know which agent was correct on the call.

 

fiber

1 Reply

  • CurtB's avatar
    CurtB
    Honored Contributor
    2 months ago

    dodgeinmedia   Are you consistently getting the proper speeds for the Internet plan you currently have?  If not, then you won't get the proper speeds for a new plan if you upgrade either.  You'll just be paying more.  I realize people are more likely to post here when they're having issues than when all is well.  But I can't recall anyone ever posting about receiving speeds anywhere near 2Gbps upload or download. 

    To anyone reading this:

    Please let us know what kind of speeds you're getting if you have a Cox 2 Gbps plan.  In particular, if you're receiving anything near Cox 2Gbps upload and/or download speeds, please let us hear from you.