Going over on data??
How can I go over on my data? When all I do is watch TV and use my cell phone. I need to know how to prevent this from happening.
Forum Discussion
I hit 1.5Tb+ this afternoon and the speeds dropped and have stayed that way for over 8 hours. I checked with support to see if there was a problem. Called in when there was nothing reported online. No issues on their side and they asked me to reset the equipment, which I have done. Speed returned to normal for a few minutes then once we hit the gas on a game download from any of the major services it soon drops to a steady 30mb/s, again. This is repeatable. Called them back and they said I could schedule a tech. No need.
If you say its the whole neighborhood, whatever. I asked them in multiple places and got the same canned responses. I have enough info documented for myself.
I bet speeds return tomorrow once our usage has cooled off. I have Starlink as secondary and will switch to that as primary and use cellular as secondary if this lasts until Monday. Most of the seasonal company will be leaving Monday, anyway.
Hello. I recommend sending us an email with your full name, address, and a brief description of the concern to cox.help@cox.com
I have talked to Cox twice this week. Initially about the rate increase and plan options then this mess today. They can't upsell me any further and a tech can't fix it, since it's not an issue with the line or equipment and it'll be well sorted before they are scheduled, let alone arrive.
I expect the issues experienced today will be resolved tomorrow when we're no longer a threat to the network due to our usage. The kids gave up on downloading anymore games today.
I will talk to Cox again Monday, most certainly.
Guardianla good luck with that . Cox is a joke
Hello soMos45. If we can assist you with your service or account, please reach out directly on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it.
