Forum Discussion

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
3 days ago

Forum bugs and feature request

Something I have noticed is when you hover over someone's icon or name, it shows the number of posts someone has made, but that number is almost always incorrect. It seems someone's first post counts as 2 posts. See user here for latest example. 1 post but profile shows 2 posts. I often look at people's previous posts for context on the problem so this bug makes me go into someone's profile looking for previous posts when there aren't any. 

Another weird glitch I just noticed now while adding the above hyperlink is if you don't wait a second or two after adding the link, it will put the link where you have moved your cursor to and not the word you highlighted. Also, there seems to be some kind of screening of the code in the hyperlinks. For example, I copied and pasted a phone number, and it included the code to click to call the number. Wouldn't let me post with the link in the post. Gave me a error. Hade to copy and then paste as plain text.

Last, I would like to request to add a feature to expend all the posts in a conversation so you don't have to keep clicking "Show more" over and over again with long posts. 

  • LatitiaS's avatar
    LatitiaS
    Moderator
    3 days ago

    Hi WiderMouthOpen,

    Thanks for bringing these issues to our attention and as always we appreciate your engagement!  I will forward this to our leaders for review.  

    Happy New Year to you!  

    Cox Support Forum Moderator 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      3 days ago

      Thank you for the response, but did you mark your post as the solution? Shouldn't the OP only have that power? I don't really care in this case, but it seems to be a pattern. Could you explain? I am removing the mark.

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        3 days ago

        Thank you for the suggestions. Although I cannot promise these changes will be implemented, I can promise you that they are viewed and considered. 

  • CurtB's avatar
    CurtB
    Honored Contributor
    3 days ago

    Do you remember how the previous version of the forums had a points system that awarded 2 points for an original post and 1 point for a reply?  Maybe this one does something like that with posts count.

    Second the motion for expand all.  Discussions with a lot of replies can be hard to follow.  Finding a new reply shouldn't require that much effort.  I probably didn't notice it when I posted the discussion of proposed changes when this version first began to be used, or I would have included it.  I wonder how many of those requests were ever implemented.   Proposed Revisions to Forums Platform | Cox Community

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      3 days ago

      Was that back when you could downvote posts? One part of me misses that features because it lets you downvote trolls without actually talking to them and escalating the situation. I think moderators were tired of getting downvoted though, so removed the feature. However it also caused people to go around and downvote everything someone posts just because they don't like each other.

      As for the "expand all" option, it's not just about making the forum easier to read, but the "Show more" link sometimes doesn't work. I have seen cases where I can see there was a new post, and even click on someone's profile to see what/when they posted, but if I go into the post and click ALL the "show more" options, the new post will be missing.

      As for your previous suggestions, I think the picture posting bug was the only issue fixed. Cox doesn't manage this forum though. They go through a 3rd party, who based on my experiences are really bad in responding to issues. Remember when like 90% of my posts were deleted and moderators said they escalated it, but never a response, even after years of asking. Either that group is incompetent, or Cox's system of escalating to them is bad.

      If I had to put a fine point on when Cox's support went to crap, I would have to say it was 3-4 years ago when management changed and that management went around causing trouble for every employee that helps people outside the standard support position. Odog on DSLReports.com is one example but I saw others on Reddit and other forums. This was years after they dropped official support from DSLR but was fine with those that had been approved to post as employees and accept private customer info like MAC addresses.