For the second Sunday in two weeks I am without internet again. Do not change to Cox Fiber internet. What makes it worse is that i now have to wait until Tuesday to get it fixed. I changed to fiber internet because I have youtube tv and the Sunday ticket. Both times this had happened has been on Sunday! Stay with cable modem service this company doesn't know how to work with Fiber Optics. I'm a hair trigger away from changing to Starlink.
Fiber is always going to be superior then cable. I can understand you not wanting Cox but don't suggest to people to downgrade to cable/HFC. That's like saying Ford makes bad combustion engines so you are going to switch to one of their steam engines instead. As for Starlink, it's great for people who have no other options. However it has increased latency and uses CGNAT. Not to mention it is slower then what you can get with fiber.
As for your problem, do you have all the normal lights on the fiber modem/ONT? Have you checked Cox's outage map? If the ONT is online, are you using a Panoramic gateway for your router? If so, what light is on that? If not, what model router do you have?
I have been on the phone with Cox multiple times today. The issue is signal loss not anything simple. As for not suggesting anything that goes to the terrible customer service you guys provide. For four years zero issues with my cable modem. Since switching to fiber always buffering and being completely without internet and only had ot for less than two months. Appreciate the lack of empathy though that was a nice touch!
jacktrim814
I know service issues can be frustrating and I am sorry to hear you are without internet. WiderMouthOpen is a community user like you and is one of our most helpful members. As a Cox Moderator, I was able to locate your account using your forums credentials and see that your Fiber equipment is offline, so as long as the power is connected, I'd have to say the visit is required. If you'd like me to check for a sooner appointment for you please reach us on Twitter/X at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.
Since other community users will be unable to assist you with your service issue I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.
