For the second Sunday in two weeks I am without internet again. Do not change to Cox Fiber internet. What makes it worse is that i now have to wait until Tuesday to get it fixed. I changed to fiber internet because I have youtube tv and the Sunday ticket. Both times this had happened has been on Sunday! Stay with cable modem service this company doesn't know how to work with Fiber Optics. I'm a hair trigger away from changing to Starlink.
Fiber is always going to be superior then cable. I can understand you not wanting Cox but don't suggest to people to downgrade to cable/HFC. That's like saying Ford makes bad combustion engines so you are going to switch to one of their steam engines instead. As for Starlink, it's great for people who have no other options. However it has increased latency and uses CGNAT. Not to mention it is slower then what you can get with fiber.
As for your problem, do you have all the normal lights on the fiber modem/ONT? Have you checked Cox's outage map? If the ONT is online, are you using a Panoramic gateway for your router? If so, what light is on that? If not, what model router do you have?
I have been on the phone with Cox multiple times today. The issue is signal loss not anything simple. As for not suggesting anything that goes to the terrible customer service you guys provide. For four years zero issues with my cable modem. Since switching to fiber always buffering and being completely without internet and only had ot for less than two months. Appreciate the lack of empathy though that was a nice touch!
My Neighbor with T-mobile 5G internet works better than this crab fiber in my house!
