Fiber Internet Out
For the second Sunday in two weeks I am without internet again. Do not change to Cox Fiber internet. What makes it worse is that i now have to wait until Tuesday to get it fixed. I changed to fiber i...
Forum Discussion
I have been on the phone with Cox multiple times today. The issue is signal loss not anything simple. As for not suggesting anything that goes to the terrible customer service you guys provide. For four years zero issues with my cable modem. Since switching to fiber always buffering and being completely without internet and only had ot for less than two months. Appreciate the lack of empathy though that was a nice touch!
jacktrim814
I know service issues can be frustrating and I am sorry to hear you are without internet. WiderMouthOpen is a community user like you and is one of our most helpful members. As a Cox Moderator, I was able to locate your account using your forums credentials and see that your Fiber equipment is offline, so as long as the power is connected, I'd have to say the visit is required. If you'd like me to check for a sooner appointment for you please reach us on Twitter/X at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.
Since other community users will be unable to assist you with your service issue I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.
