Email tagged as --SPAM--

Question

I have spam filtering turned off. Emails are arriving in my webmail inbox tagged as --SPAM--. Why and how is that happening?

kevinm2 · Answer

Hi Rick, we apologize for having caused frustration with our WebMail server. If the message is in the Spam folder or the subject line is marked with the text “--SPAM--”, the message has been classified as Spam. For messages classified as spam, you do have the following options:

-You are welcome to forward the problem message as an attachment to thisisnotspam@cox.net, so this can be reviewed.
-If you have our Classic WebMail, click the "This Is Not Spam" button.
-If you have our Enhanced WebMail, click the "Not Spam button."

-Kevin M. Cox Support Forum Moderator

allan · Answer

Hello Rick. When you have spam filtering turned off, suspected spam emails will be delivered to your email inbox. However, they will still have the spam label attached to them to warn you that they may be spam. This is normal and is by design. -Allan, Cox Support Forums Moderator.

taffeys · Answer

Thanks Allan. So is there a way to "tell" the system that a tagged "suspected spam email" is not spam?

bearone2 · Answer

i haven't found a way.....system does it automatically, trying to protect us!!

lisah · Answer

Hi Rick. You can tag it as "not spam" when logged into myemail.cox.net. Thanks, Lisa - Cox Support Forums Moderator

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Email tagged as --SPAM--

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