Last 3 years intermittently getting AUP#CXSNDR error on outgoing e-mails - now constant.
Occasionally I would get this error, but it would pretty much only pop up when trying to save a copy of the e-mail in the Sent folder. At first I figured it was just a weird permissions issue, or maybe even possibly when sending to specific servers and there was some weird glitches going on between the different servers, but now it's a constant thing. I'm even getting this when trying to send e-mails to my father and grandfather, who are both on the cox.net domain - personal accounts that were given out when Cox didn't determine that having to give e-mail addresses to their customers was too "burdensome" or "costly". In looking at the codes on your page with them https://www.cox.com/residential/support/email-error-codes.html I don't see one that has both AUP & #CXSNDR, but from my powers of reading and deduction it seems it's a mishmash of: AUP - which is Email sending blocked due to suspicious account activity on primary Cox account. To secure your account, please reset all Cox account passwords at cox.com/password. Contact Cox at cox.com/chat to remove block and reference error code AUP#CXMJ. The fix: Reset your password at www.cox.com/password or visit www.cox.com to sign in to your primary Cox account and go to the My Profile page. Then, contact Cox at www.cox.com/chat to remove the block referenced by error code AUP#CXMJ. CXSNDR - There was a problem with the sender's domain. The fix: Your email failed authentication checks against your sending domain's SPF, DomainKeys, or DKIM policy. So I'm not sure what to do here. When this initial problem came up about 3 years ago, I e-mailed Cox tech support, had a little back & forth with them (they seemed utterly confused), then I quit getting responses from them regarding this, even when I initiate a new support e-mail. I'm guessing that along with free e-mail addresses to your customers, you've determined that trained tech support is too "costly" and "burdensome" as well. Or who the hell knows, maybe just having tech support at all is too "costly" and "burdensome". Who the hell do I talk to to get this fixed? Since I'm forced to be reduced to guessing what's going on here since it would appear that Cox's "key" for the different codes is obviously woefully incomplete, I'm guessing that my account has been flagged for "sending spam" (AUP), which then causes the secondary error (CXSNDR); which is simply baffling as the only things I really send out from this e-mail address are historical e-mails to my father, grandfather and a few others as well as sending links about news or other things of that nature. The only other stuff I get is the few newsletters I subscribe to and then of course the "confirmation" e-mails when I need to start a new account somewhere. Can someone (presumably in tech support - preferably even someone that's trained/knowledgeable) help me figure out what the hell is going on here and help me rectify it? I realize that since Cox has determined that customers having Cox.net e-mail addresses is too burdensome and costly, it's "better" for the company to drive off everyone still using those e-mail addresses so they can save money (while driving the price for services up - naturally), but I'm not about to change an e-mail address I've had for two and a half decades. Or is competent tech support something you have to pay extra for these days with your "Complete Care" package? You've already made it elusive as hell to find an e-mail address to open up a new dialog with tech support, so it honestly wouldn't surprise me. This happens with Apple Mail (iOS & MacOS), Thunderbird (on both Linux & MacOS), Cox's webmail in an Internet browser (tried on 4 different browsers in various states of configuration), This needs to be fixed, balls in your court Cox. Also since I'm dropping valid complaints about the erosion of service and support from Cox, there's also the giant problem with my inability to send an e-mail when connected to my VPN. The last administrations acts against Net Neutrality should have sufficiently scared the *** out of anyone who valued their privacy (hence the drastic uptick of VPN providers in the last 5 years), but it would appear that Cox is always one step ahead when it comes to ruining any semblance of privacy one might have enjoyed with them blocking connections to VPN providers should one need to send an e-mail. Again - this is something I've brought to the attention of tech support multiple times and they've simply sat there in silence with a presumably quizzical look on their face. They had no god damned idea what a VPN was. Whether that's due to insufficient training on Cox's end or simply a "business tactic" to get people to pony up EXTRA for basic tech support I'm not sure; I wouldn't be surprised by either frankly, but I'd put my money on the latter. These aren't unreasonable requests. Just so we're clear, I need to: Be able to send email Be able to send email when connected to my VPN. That simple guys. It's really that simple.
X-Spam-Optin: quarantine on Safe email - Why?
For over 2 months, I get safe email sent to my spam. Why? And what can I do to stop it? Below is a screen shot of the source. Ok, my curiosity has gotten the best of me! For the last couple or 3 months, all email from CD Notifications, except Messages, go in my Cox (internet provider) spam folder. When I was on CFF, there was a fellow who taught us to use "Message Source" or "View Source". This shows the code to get a notification/message from point A to point B. This is the last notification received in Cox spam. Notice in the last line is X-Spam-Optin:quarantine Return-Path: <xxxxxxxxx@gmail.com> Delivered-To: 3@5432210 Received: from imap-director-139.dovecot.iad.rs.oxcs.net ([10.12.5.139]) by imap-backend-179.dovecot.iad.rs.oxcs.net with LMTP id MMIfEeJ4al9rfQAAhaiikw (envelope-from <xxxxxxxxx@gmail.com>) for <3@5432210>; Tue, 22 Sep 2020 22:21:22 +0000 Received: from mx.cox.rs.oxcs.net ([10.12.2.5]) by imap-director-139.dovecot.iad.rs.oxcs.net with LMTP id CKH1EOJ4al/sPQAADbfQuw (envelope-from <xxxxxxxxx@gmail.com>) for <3@5432210.contexts.internal.oxcs.net>; Tue, 22 Sep 2020 22:21:22 +0000 Received: from cxr-ibgw-5006a.stratus.cloudmark.com (cox.imta.a.cloudfilter.net [35.171.111.2]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)) (No client certificate requested) by mx.cox.rs.oxcs.net (Postfix) with ESMTPS id 4Bwwkp1sXTz1Ljsp for <xxxxxxxx@cox.net>; Tue, 22 Sep 2020 22:21:22 +0000 (UTC) Received: from mail-wm1-f49.google.com ([209.85.128.49]) by cmsmtp with ESMTP id Kqefkepf1IL43Kqf3kaJT0; Tue, 22 Sep 2020 22:21:22 +0000 X-Spam-Optin: quarantine I have gone into Cox email to Create Filter Rule. I wanted to Redirect to InBox, which says invalid. Any ideas on why CD notifications ONLY have the X-Spam command? Like I say, it's been at least 2 months.
Can't access email
For the past week or so I haven't been able to access my email via Chrome or IE. I go to myemail.cox.net, get to the login screen and enter my credentials. I am then taken to cox.com where it shows I'm logged in but not the inbox I was expecting. If I click email on that page, I'm directed to either a blank page or the myemail.cox.net page to do the login all over again. (vicious cycle) I've cleared my cache/cookies on both browsers so I'm not sure what else I can do. Right now, I can only access my email via my phone. Please help. Thanks
Outlook no longer works with email. Cannot send any email. CS will try to troubleshoot for a fee...
Using Outlook 2016 No changes prior to issue on my setup Checked and rechecked all server settings Reset password Re-setup accounts Spoke to CS and was told they no longer support troubleshooting email clients (Outlook unless I want to pay $10.00) No explanation When trying to send an email it continually errors out. I have no other setting to fix/change on my end. Microsoft says its my ISP. Seeing quite a few threads on this lately. Any fixes that aren't the canned response from Cox?
Email read and delivery receipts - how do I block these?
Is there a way to block email read and delivery receipts? Delivery of email to Cox server is sending a deliver/read receipt even if I am logged out of email on all devices and have not read/seen the email. I have disabled read and delivery request responses on PC and phone is off, but the delivery/read receipts are still sent even if email has not been received on a device and I am not logged into email. How can I block these delivery and read receipts from being sent by the cox server?
