Data Caps

But what about those of us who don’t and wouldn’t abuse it? I understand it’s a business and they will ALWAYS be more concerned with the bottom line and shareholders than customers. But, when we pay for a certain amount of data gigs, we should get to keep what wasn’t used and have it rolled over to the next month. I get 1024 gigs a month but have never used that much or even half of it, until twice this year. Had guests from Seattle and then NYC, and went over my cap. I later found out that I was supposed to get an email alert before going over 1024GB. Which is the only reason the extra charges were waived. Last month used less than 50GB, but there’ll be no credit made to my account or a transfer of the unused amount to this month. I was lucky that Cox screwed up with the email alert, but the truth is that I wouldn’t have seen it in time if it had been sent. I was on vacation from work and entertaining guests while dealing with my mom’s recovery from a broken leg. So, now I can add “Cox always waiting to nail me” to the list of things on my mind every month.