Internet outage
Are we getting a discount from our bill since the outage has been going since last night?
Forum Discussion
3 Replies
Victorfelton, we understand the inconvenience an outage may be causing. For this issue, we can certainly provide an outage credit to the account. Please feel free to email us at Cox.Help@cox.com.
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please email or call.
Cox Support Forums Moderator
I'm having the same outage since 6:00 pm Friday night. Why isn't it repaired? I better be getting a credit. It appears to me that Cox just doesn't care. I was going to get Cox moble, but I'm afraid that is out the window now!
I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.
