Cox keeps sending me another customer's info.
Cox keeps sending me someone else's payment acknowledgements. Has been for years off and on. Same person's mail every time, complete with their account number, email address and last 4 of payment method. If I was malicious, I'd be halfway to stealing their cox identity and jacking with their account.
I have complained every time. I have talked to supervisors 3 times in the last 6 months. They continue to do it. Seems in their effort to stop this, they have stopped sending me my own bill reminders.
They confirmed my email is not on the other account as a secondary email and they were basically stumped.
It is a security issue. They refuse to get someone with brains to fix it.
I told them the last two times I talked to supervisors if they didn't have it fixed I'd be posting publicly about their lack of security practice and their lack of taking this issue seriously. This is me doing that, because yesterday I just got the person's info yet again.
Next stop, EFF and other security watchdogs. As with everything Cox, anything that I contact them about becomes a nightmare of non-action on their part.
How do you know that Cox isn't sending YOUR information to total strangers?? Based on this, you don't.
