Cox keeps sending me another customer's info.
Cox keeps sending me someone else's payment acknowledgements. Has been for years off and on. Same person's mail every time, complete with their account number, email address and last 4 of payment met...
Forum Discussion
Hi Smtips,
Thanks for letting us know. I corrected an issue with the notification preferences of the other account at the beginning of March, so I can't explain why you still received her email. I will get this escalated to our identity management team immediately.
Thanks for letting us know. I corrected an issue with the notification preferences of the other account at the beginning of March, so I can't explain why you still received her email. I will get this escalated to our identity management team immediately.
