COX EMAIL HACKED

this happened to me also a few times. Had to change my email address with the company.

This also happened to me 3 different times on the Amazon website. i would get a verification code to log on and then when i called them to log on with my email, i found out it was changed. i could no longer log onto my account since they changed my email act & password.

changes were made to the account. they got in with the change password & then changed the email account.

Precisely, not sure why COX has no ideas or is confused with what's going on. Shirking their accountability I guess. Maybe I'll give VERIZON my $300/month??

What EXACTLY have you done to "research" the issue other than ask for my full address and link? I researched the issue and concluded that my email was hacked.

@jimfed67

Once we have the account information, we can check to see if there has been any unusual email activity or notifications. 

Thanks,

Allan - Cox Support Forums Moderator.

I've sent my information.... I got the following response:

Thank you for contacting the Cox Social Media Team via forums regarding your email address.  

This threat is initiated outside of our network and is out of our immediate control. We are working non-stop to proactively identify compromised accounts and we are taking aggressive steps to protect our customers. For security reasons,  complete the following actions.

•Run malware and virus scans on all devices used to access the Internet in order to eliminate any additional threats.

•If you have used the compromised username and password combination for any other websites, update your passwords on those sites.

•For Cox Email users, check for and remove unauthorized email auto forwarding rules, filter rules, signature changes, or other settings that may have been changed while the account was potentially compromised.

Additionally, please visit www.cox.com/secureemail to follow the guided help to update all email client port settings.

If you have any other questions, please provide the following information.

                Your complete address including city and state 

                The account holder's name if different from yours 

                Details regarding the nature of your inquiry

                The last four digits of the account holder's Social, the Cox PIN or the answer to the security question associated with your account.

Colleen D.

Cox Social Media Support Specialist

My major concern now is that COX is ill equipped to address threats that originate outside of it's network.... Seems like a pretty lame excuse to me. Verizon is equipped to address threats that originate outside of it's network... As is every other company that relies on computer technology. Could you imagine a credit card company telling a customer that because fraud didn't take place within the network, they're not willing to or have the capacity to investigate and then wash their hands of it????

COX's silence on the matter is highly disturbing. They're dropping the ball BADLY. They're denying that their EMAIL system has been hacked by operatives in China... Shrugging their shoulders and walking away... Pathetic

Allan

I've sent my information.... I got the following response:

Thank you for contacting the Cox Social Media Team via forums regarding your email address.  

This threat is initiated outside of our network and is out of our immediate control. We are working non-stop to proactively identify compromised accounts and we are taking aggressive steps to protect our customers. For security reasons,  complete the following actions.

•Run malware and virus scans on all devices used to access the Internet in order to eliminate any additional threats.

•If you have used the compromised username and password combination for any other websites, update your passwords on those sites.

•For Cox Email users, check for and remove unauthorized email auto forwarding rules, filter rules, signature changes, or other settings that may have been changed while the account was potentially compromised.

Additionally, please visit www.cox.com/secureemail to follow the guided help to update all email client port settings.

If you have any other questions, please provide the following information.

                Your complete address including city and state 

                The account holder's name if different from yours 

                Details regarding the nature of your inquiry

                The last four digits of the account holder's Social, the Cox PIN or the answer to the security question associated with your account.

Colleen D.

Cox Social Media Support Specialist

My major concern now is that COX is ill equipped to address threats that originate outside of it's network.... Seems like a pretty lame excuse to me. Verizon is equipped to address threats that originate outside of it's network... As is every other company that relies on computer technology. Could you imagine a credit card company telling a customer that because fraud didn't take place within the network, they're not willing to or have the capacity to investigate and then wash their hands of it????