COX EMAIL HACKED

I have also have this exact situation with my Amazon account and someone using a 163.net address to change my password.

We just went through this yesterday. Cox account hacked (new filters set up to send emails from Amazon, AT&T, and Bestbuy to trash), then Amazon and AT&T accounts were breached. Attempted to get into PayPal as well. We just happened to see random content in our Amazon browsing history and were able to (hopefully) shut it all down in time. Hacker was did set up a shipping address in our Amazon account for NJ, but their police department wasn't interested in following up. 

And still..... COX is SILENT on the whole matter!!

This is insane. I just got my Amazon account password changed twice last week. I spent quite some time with the IT support (not sales/orders support) at Amazon and I was astonished to learn that both times a password reset link was sent to my cox email.

I have a strong (as strong as cox allows) password and even that didn't prevent this to happen TWICE.

So, as the previous post suggested: DO NOT USE COX EMAIL FOR ANYTHING YOU CONSIDER VALUABLE.

Good luck.

Meanwhile the rest of the business world is trying to force everyone into going paperless so that they would rely solely on electronic means of notification.

irojaz said:

This is insane. I just got my Amazon account password changed twice last week. I spent quite some time with the IT support (not sales/orders support) at Amazon and I was astonished to learn that both times a password reset link was sent to my cox email.

I have a strong (as strong as cox allows) password and even that didn't prevent this to happen TWICE.

So, as the previous post suggested: DO NOT USE COX EMAIL FOR ANYTHING YOU CONSIDER VALUABLE.

Good luck.

I have the same problem. My Amazon & PayPal accounts were hacked. Fraudulent activity & unauthorized access. My cox.net email address was my login ID.  They are getting password updates for my email account almost as soon as I make them. Closed my PayPal account. No more problems there. Amazon account was locked for a week. Once reactivated I placed two orders. Did not get an email confirmation of the order so I knew there was still a problem.  Had Amazon customer service resend the emails. Email did not arrive. I changed my cox.net password and had them resend. Got the emails. Had the account locked again.  I know exactly how they are doing this. Contacted tech support. They played dumb.

All this happened shortly after I was moved to the “new improved COX email experience.”  Not so improved I guess. I am a long time customer (> 20 years) and pay Cox about $320/month for all my services. Probably switching to FIOS soon.

If Cox wants to discuss they can call me. I’m sure they can figure out who I am from my account info. Not logging back into this site again. Not using cox.net email anymore either. 

They are using your cox email to request password changes. Control someone's email and you have access to reset a lot of other accounts (PayPal in my case). There is probably an extra phantom account linked to your Amazon account. There is one attached to mine. Amazon is trying to figure out how it happened and how to fix it.

They hack webmail. Here is a pic of the rules they added. 

I got this email this morning. Unsure if it actually came from Cox.

I havent clicked on any link in this email and won’t till I hear from Cox.

Here is copy and paste of email...

Cox Communications Security Team Dear Cox Customer, The Cox Communications Security Team has detected suspicious activity on one or more of your Cox.net email accounts and your personal information may be at risk. To help contain this risk, we have temporarily blocked the ability to send email from your Cox.net account.  For your additional protection, access using your current password will be disabled within 24 hours. You must immediately reset your Cox password to remove this risk to your account. Once your password is reset, you will be able to access your account and send email normally.     To reset your password and protect your personal information: Go to www.cox.com, click on Sign in My Account and enter your User ID and Password.  Click on My Account in the upper right corner Under My Quick Links, click on Change My Password On the My Profile page, click on Password & Security. In the Password section, click on Edit Preferences toward the right of the screen Provide your "Current Password" and "New Password", then Save Changes For additional peace of mind, on the My Profile page. Under Password & Security in the Security section, click on Edit Preference to update your "Security Question" and "Security Answer". Under Users & Email Accounts, review your secondary accounts and delete any you do not recognize.  If you have forgotten your password OR your existing password access was disabled by Cox: Select Sign in My Account then, next to Forgot User ID, click Password. This issue was not caused by a breach of the Cox Network. It may have been the result of clicking on an email from a malicious source or a security issue with another website or company.  Because of this, we also recommend that you run a virus scan on devices you use to access your Cox.net email. For more information on internet safety, please review our Internet Security articles in the Support center at Cox.com. Cox chat agents are also available to assist you online.  Sincerely, Cox Communications Security Team   *PLEASE DO NOT REPLY TO THIS AUTOMATICALLY GENERATED EMAIL*.This email is not monitored!!!
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