Constant outages

Here in Arizona cox is becoming a failure in a long relationship being our internet provoder. It has been so unreliable and with kids home for summer I feel like a personal IT guy in my home. Constantly unplugging and resetting my panoramic wifi. At night I'll jump on some video games to be forced off by disconnect. I've got all the updated equipment and no resolution for my 500mb internet to be testing at 35mb. I about through the modem through my TV last night and me and my fiance are at the point of switching to T mobile or anything better then hearing another excuse or having to purchase another piece of equipment. The modem is less then 6 months old and was the newest on the market then. What a scam these days lying on those commercial. High speed must be in the eye of the beholder cause it seems lower then midgets socks. 

Another update: I just got a text saying my outage is resolved. But... you guessed it, still experiencing speeds way below what I pay for. They scheduled me a tech appointment, but between these consistent "service interruptions" and being pressured to upgrade my plan mid-outage, I think it's time to cut ties. 

I highly, highly suggest that anyone who experiences these issues complains to the FCC and find another ISP (if one is available. A common thread in these complaints seems to be a lack of alternatives, which is somewhat the case here as well). Cox is clearly committed to their shoddy and shady business practices. 

100% agree! Im in Virginia Beach Va and it seems to be a daily thing now, as much as we pay for them! I am starting to look at other options as well

While they give lip service to caring about quality and customer satisfaction, it is obvious that in reality they don't care, even if their antics result in lost customers. In my area, they shut down tv and Internet for maintenance quit

 frequently, and always on my night off. Yet nothing ever improves with this so called upgrade. Since they have a cable monopoly in my area, they just laugh it off. Some corrupt city council in the eighties gave them a deal which makes it virtually impossible for a competitor to move in. Some animals are more equal than others; they are called pigs,or the Democrat Cox family.

jaxxonortiz, I am sorry you've been dealing with outage. We'd definitely hate to lose you. Please send us an Email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance. 

Same here this is so frustrating. Has been going on for months. I previously had Spectrum and never had any issues. This is ridiculous. I only get internet for half the day then I should only pay half of my bill.

Same here…… I logged in to see if anyone else was having the same issues. (I figured I was not the only one!) I am literally astonished at the frequency of ‘outages in my area’ and maintenance that lasts over 12 hrs completely disabling the internet in my home. This is precisely the reason I can no longer work from home. So disappointing and so disappointing I have no other options for home internet service due to the lack of speed in my area. I’m sure it’s only a matter of time before a competitor stops in and runs ‘true’ fiber in the middle of town. (It’s already nearby and I’m right in the middle of town so Cox may want to consider getting their act together. Especially since they do not have true fiber to people’s homes, at least not in my area. They sell it as fiber but it is actually a coax cable connection to the resident. My upload speeds are not even close to what is available on true fiber optic service……I digress.