Constant outages
I am truly sick and tired of this company, the amount of “outages” and “maintenance” they have for relatively average internet is absolutely ridiculous. For the amount they charge and the amount of “...
Forum Discussion
Another update: I just got a text saying my outage is resolved. But... you guessed it, still experiencing speeds way below what I pay for. They scheduled me a tech appointment, but between these consistent "service interruptions" and being pressured to upgrade my plan mid-outage, I think it's time to cut ties.
I highly, highly suggest that anyone who experiences these issues complains to the FCC and find another ISP (if one is available. A common thread in these complaints seems to be a lack of alternatives, which is somewhat the case here as well). Cox is clearly committed to their shoddy and shady business practices.
We certainly don't want you to feel this way. I apologize that you had this kind of experience. We're available to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
