Constant outages
I am truly sick and tired of this company, the amount of “outages” and “maintenance” they have for relatively average internet is absolutely ridiculous. For the amount they charge and the amount of “...
Forum Discussion
100% agree! Im in Virginia Beach Va and it seems to be a daily thing now, as much as we pay for them! I am starting to look at other options as well
Hello. I know how frustrating loss of service can be. I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com
I'm in Virginia as well, and have been experiencing the same thing.
One of the virtual techs even gave the game away earlier today by asking me if I wanted to upgrade my plan during a service interruption.
I'll be calling to talk to a supervisor or some kind of manager tomorrow, and likely dropping these guys as an isp. It's absolutely sickening how they choose to treat us in my area due to there being no Fiber option/only one competitor. Disgusting company.
Hi, there. I understand your concerns. We'd hate to see you go and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We want to address all of your concerns one-on-one.
Updating for other people who may stumble across this. A few websites i checked report no issues in my area, whereas I'm currently experiencing a service interruption with an estimated resolve time of 12:52 AM (its 10:20 pm atm). If that's true, then Cox is definitely doing something underhanded.
