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Tyler_S's avatar
Tyler_S
New Contributor II
5 years ago
Solved

Constant Outages T3 & T4 Errors and Command Power Exceeding 6db.

Hello, We've been experiencing terrible internet connectivity over the past month or so...  Lately the internet is just plain out (or only on for 5 minutes at a time before resetting itself) from a...
  • Tyler_S's avatar
    Tyler_S
    5 years ago

    I thought I would update for anyone having a similar problem...

    Technician was at our house today, and the underground cable to our house was the old "white" variety instead of the new black kind.  Apparently, the white ones get water logged.  Also, there was a 9 year old 3-way splitter hooked up to the main line.

    So, yeah, good times.

Allan's avatar
Allan
Moderator
Hello Tyler. Do you have any splitters or signal amps on the cable line going to the modem? -Allan Cox Support Forums Moderator.
Tyler_S's avatar
Tyler_S
New Contributor II
5 years ago

Not at the moment.  The modem used to be connected to a different line, but when we first started having problems I moved it to the main line as part of the troubleshooting process and have left it ther,e since that's also an easier spot for a Technician to access.

If there is something going on inside the wall from the original installation or something, I wouldn't know though.