Forum Discussion

rfdevil's avatar
rfdevil
New Contributor II
5 years ago

Constant internet drops, especially in the morning

I've been having internet connection problems every few days for a while but mostly just dealt with it but lately it's become really bad to the point that it will drop multiple times within an hour s...
ChrisL's avatar
ChrisL
Former Moderator
5 years ago
If you've replaced the modem already I'd say the issues are more signal related. As to the technician service charge policy it is $75 for a technician to come out and troubleshoot if you're not enrolled in our Cox Complete Care plan and the issue is found to be caused by something inside the home. Whether or not the modem is rented or not would have no impacted on the service visit policy outside of the modem being covered if found to be the issue.

-Chris
  • rfdevil's avatar
    rfdevil
    New Contributor II
    5 years ago

    Ok, that's not what I was told by a customer service rep, I asked specifically if I had to sign up for the service plan to have a technician come out and they said yes. Who then should I contact to get a technician to come out to check the signal (understanding it's a $75 fee if the issue is inside the home)?

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      5 years ago
      @Rfdevil

      Our team can schedule the trouble call. Please respond in an email with your full-service address and full name to cox.help@cox.com.


      Jonathan J
      Cox Moderator