Forum Discussion

Andreajohn's avatar
Andreajohn
Visitor
17 hours ago
Solved

Cancel service

Hi, I would like to cancel service .

cancel internet
  • ColleenD's avatar
    ColleenD
    16 hours ago

    Hello, Andreajohn 

    I'd certainly hate to see you go. While we are able to offer support for many other needs, the team of Moderators here in our forums is unable to close your account. You can arrange to close your account by speaking with an Account Specialist. You can currently reach someone Monday - Friday: 8am - 8pm or Saturday: 9am - 6pm by calling 888-438-6673 and choosing the option (5) to remove or downgrade service.  

    If you would like to discuss other account options please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X  @CoxHelp, or visit us on Facebook.
     

    Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. 

  • ColleenD's avatar
    ColleenD
    Moderator
    16 hours ago

    Hello, Andreajohn 

    I'd certainly hate to see you go. While we are able to offer support for many other needs, the team of Moderators here in our forums is unable to close your account. You can arrange to close your account by speaking with an Account Specialist. You can currently reach someone Monday - Friday: 8am - 8pm or Saturday: 9am - 6pm by calling 888-438-6673 and choosing the option (5) to remove or downgrade service.  

    If you would like to discuss other account options please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X  @CoxHelp, or visit us on Facebook.
     

    Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread.