Forum Discussion

Judith0786's avatar
Judith0786
New Contributor
22 days ago

Need a new cord

I’ve been trying to connect my Internet box but it lights up and the it turns off. Do I need a new box or cord?

  • Hi Judith0786,

    I'm sorry to hear you're having trouble with the new modem. Do you have another power outlet to test it on real quick? If the same thing happens, either a new power cord or modem may be needed. If you're using a Cox provided modem, we would swap both.