Phone Service Cancelled
Has anyone else experienced having Cox inexplicably cancel their phone service without advance notice?
Forum Discussion
Mystery solved. When our cable modem was replaced the technician who turned in the old equipment apparently didn’t specify that the phone service was to be continued, and the system auto-defaulted to disconnecting the phone service…
So it wasn't that your service was canceled. It just didn't work. I think that was what was throwing us off. what happened is they forgot to add what is called the telephone occurrence when provisioning the new gateway. This doesn't assign the telephone service to the gateway. Why was the gateway replaced to begin with?
Thanks for posting back. Your issue may have been a first here. There was a signal issue. It was just caused by a technician error rather than one of the normal reasons.
There are three possibilities.
- Cox actually did cancel a provided service to a paying customer. (No, I don't think so).
- An equipment or signal issue caused loss of phone service. (Possible).
- OP is a troll and made it up. (Probable). You joined our little community late tonight. If you're legit, contact cox.help@cox.com Provide your full name, service address and a description of your issue.
>"Honored Contributor"
>immediately calls OP a trollok bud
I didn't actually call OP a troll. It was the most probable possibility. OP wasn't a troll. but you are.
What is the symptom? is it actually canceled or was it ported to a different provider? does anyone else have access to your account?
