Phone Service Cancelled
Has anyone else experienced having Cox inexplicably cancel their phone service without advance notice?
Forum Discussion
Mystery solved. When our cable modem was replaced the technician who turned in the old equipment apparently didn’t specify that the phone service was to be continued, and the system auto-defaulted to disconnecting the phone service…
So it wasn't that your service was canceled. It just didn't work. I think that was what was throwing us off. what happened is they forgot to add what is called the telephone occurrence when provisioning the new gateway. This doesn't assign the telephone service to the gateway. Why was the gateway replaced to begin with?
Thanks for posting back. Your issue may have been a first here. There was a signal issue. It was just caused by a technician error rather than one of the normal reasons.
