Forum Discussion

Steverinaz's avatar
Steverinaz
New Contributor
7 months ago

Billing Issue- How do I get attention?

So, I've had Cox before, really had no issues. Re-connected last year, took 4 months for coax to be ran into home. Smooth sailing for 7 months, up til last month.

Downed to 250 plan, disabled vet, fixed income, etc. Issues with Amaz- equipment, rolled into Gateway...$15/mo, ok.

Last billing cycle- shows an overage of...700GB. Went to Cox store in Henderson, worthless help! Tells me that all he could do is suggest/up-sell unlimited plan or sell me the 500GB add-on.

WTH? He explains that's all he can do, suggests I contact tech support...really? Last 4 month usage with  1024GB cap- overage once- one time $10 for 50GB..one 2 months prior. 

I dispute adamantly this recent charge; makes no sense...with almost daily outages, not really happy anyway. Did I mention 25+ year IT manager/director veteran? 

Who do I contact to request review?

Bandwidth Allowance
      • LisaH's avatar
        LisaH
        Moderator
        6 months ago

        Hi Steverinaz. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    6 months ago

    Data usage dispute requires you to call Cox tech support, request escalation to CAG, and they can submit a request to have the data usage analyzed. 

    Here are things to look for. Amazon Echo/Dot or Amazon assistant. Amazon devices share data with others, as well as sometimes getting caught listening to your movies and trying to translate it the whole thing thinking you are talking to it.  4K Tv streaming like netflix, can use as much as 8GB an hour. that means if you used 4 hrs a day, 5 days a week, on ONE tv only, it could use almost 650 gb in a month, not counting browsing the internet and anyone else in the home watching a second tv, etc etc. 

    Ring Cameras can use a lot of data, as well as security cameras that transmit to offsite storage. 

    BTW, I am a disabled veteran also, and a member of DAV, so I know what it's like, 

    Hope some of this helps.