Forum Discussion

jaden13's avatar
jaden13
New Contributor
2 months ago

Frequent connection loss

Is anyone else at 6599 E Thomas Rd in Scottsdale,  Az having frequent loss of wifi connection? We lose it 5-10 times daily and have to reset our modem every time. We went to Cox and got a new modem but it still happens.

 

 

  • Hi Jaden13,

    I'm sorry to hear you are having trouble with our sercie even after swapping out the modem. I dont see an outage reported or an indication of an area issue. We will be glad to review your account and help set up a tech visit if needed. Please contact us privately our email address is cox.help@cox.com

    Greg 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II

    Is it just your wifi or your internet in general? What about wired connections? If both, what model modem and router do you have. If Panoramic gateway, does the light on the gateway change? When did the problem start and what changed around then?

    Overall I have been hearing of a lot of issues in AZ. See here. I think they are making some network changes. Doesn't seem to be any 1 common issue though but several kinds of issues, thus me asking for data.