Forum Discussion

Sauceman85's avatar
Sauceman85
New Contributor
10 months ago

Will the outage be subtracted from bill

There is outage in my area. It been out since this morning and the time on the update keeps going up. Will this be subtracted from my bill?

  • Becky's avatar
    Becky
    10 months ago

    Hi Sauceman85, I value your business and I want to provide you with reliable service. I apologize for the service interruption today! As someone who works from home, I understand the importance of a steady connection and the impact an outage has on your family. We're always happy to provide credit for time without service when we've been made aware of the issue and we're working to resolve it. So we can get personal data and access your account, please email your full name and address to my team at Cox.Help@cox.com. You can also DM CoxHelp on Twitter or message us on Facebook (https://www.facebook.com/coxcommunications). Thanks for your post today!

  • Becky's avatar
    Becky
    Moderator
    10 months ago

    Hi Sauceman85, I value your business and I want to provide you with reliable service. I apologize for the service interruption today! As someone who works from home, I understand the importance of a steady connection and the impact an outage has on your family. We're always happy to provide credit for time without service when we've been made aware of the issue and we're working to resolve it. So we can get personal data and access your account, please email your full name and address to my team at Cox.Help@cox.com. You can also DM CoxHelp on Twitter or message us on Facebook (https://www.facebook.com/coxcommunications). Thanks for your post today!