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Steverinaz's avatar
Steverinaz
New Contributor
9 months ago
Solved

Billing Issue- How do I get attention?

So, I've had Cox before, really had no issues. Re-connected last year, took 4 months for coax to be ran into home. Smooth sailing for 7 months, up til last month. Downed to 250 plan, disabled vet, f...
Bandwidth Allowance
  • Darkatt's avatar
    Darkatt
    8 months ago

    Data usage dispute requires you to call Cox tech support, request escalation to CAG, and they can submit a request to have the data usage analyzed. 

    Here are things to look for. Amazon Echo/Dot or Amazon assistant. Amazon devices share data with others, as well as sometimes getting caught listening to your movies and trying to translate it the whole thing thinking you are talking to it.  4K Tv streaming like netflix, can use as much as 8GB an hour. that means if you used 4 hrs a day, 5 days a week, on ONE tv only, it could use almost 650 gb in a month, not counting browsing the internet and anyone else in the home watching a second tv, etc etc. 

    Ring Cameras can use a lot of data, as well as security cameras that transmit to offsite storage. 

    BTW, I am a disabled veteran also, and a member of DAV, so I know what it's like, 

    Hope some of this helps. 

Steverinaz's avatar
Steverinaz
New Contributor
9 months ago

6 days, no response...

LisaH's avatar
LisaH
Moderator
9 months ago

Hi Steverinaz. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

  • Steverinaz's avatar
    Steverinaz
    New Contributor
    9 months ago

    Has been completed LisaH 

  • Steverinaz's avatar
    Steverinaz
    New Contributor
    9 months ago

    LisaHPlease ask a member of management/escalation contact me please. Again, outages persist, got vm from someone at Cox stating meters are correct, not even a number to call back. I really feel that billing is an issue. but why should i pay??? outage after outage... 

    • LatoyaJ's avatar
      LatoyaJ
      Moderator
      9 months ago

      Hello, 

      The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services, Cable TV or Telephone services with other customers. If you need help with billing or other account specific issues, please email us at:  cox.help@cox.com

      Cox Support Forums Moderator