I received a call from a Cox rep stating my internet was going to have a service interruption and he was calling to show me how to reactivate my account. Unfortunately, he can’t because I don’t use a computer only an iPad Pro Max. Any comment, is this a real issue?
Unless you opened a ticket with Cox, nobody should have called you. If you had a scheduled outage, it would have affected a couple thousand customers. Why would you be so special?
Your equipment is already authorized and registered because you had initially activated it. Did you give the "rep" any personal information?
Nope. I’m feeling much better about hanging up. Thank you
no, i had an issue a week ago when i went to cox site, a message "an outage in my area"....didn't affect phone/internet/cable tv for me.
