Forum Discussion

OG1's avatar
OG1
New Contributor
4 years ago

Are there planned service interruption that require re-activation of account router?

I received a call from a Cox rep stating my internet was going to have a service interruption and he was calling to show me how to reactivate my account. Unfortunately, he can’t because I don’t use a...
Bruce's avatar
Bruce
Honored Contributor III

Unless you opened a ticket with Cox, nobody should have called you.  If you had a scheduled outage, it would have affected a couple thousand customers.  Why would you be so special?

Your equipment is already authorized and registered because you had initially activated it.  Did you give the "rep" any personal information?

OG1's avatar
OG1
New Contributor
4 years ago

Nope. I’m feeling much better about hanging up. Thank you