Forum Discussion

OG1's avatar
OG1
New Contributor
3 years ago

Are there planned service interruption that require re-activation of account router?

I received a call from a Cox rep stating my internet was going to have a service interruption and he was calling to show me how to reactivate my account. Unfortunately, he can’t because I don’t use a...
Bruce's avatar
Bruce
Honored Contributor III
3 years ago

Unless you opened a ticket with Cox, nobody should have called you.  If you had a scheduled outage, it would have affected a couple thousand customers.  Why would you be so special?

Your equipment is already authorized and registered because you had initially activated it.  Did you give the "rep" any personal information?

  • OG1's avatar
    OG1
    New Contributor
    3 years ago

    Nope. I’m feeling much better about hanging up. Thank you