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FYI - Once again, unable to perform Searches on Contour 1 DVR
The problem: On Friday, 6/27/2025, I encountered the following previously reported (and resolved) search problem associated with Contour 1 DVRs: While I can see the TV guide entries well into the future by scrolling through the guide, when I do a search for a specific show (e.g., "Mannix", "ABC World News") I am unable to get any hits (this time) beyond Monday, 6/30/2025. I have unplugged/waited-a-few-minutes/plugged in the DVR to let the software and guide reload, but that did not help. That day (Friday), I submitted the problem to cox.help@cox.com. Cox Help (CCI-Atlanta)/"Juan" quickly responded and submitted a trouble ticket (number CUI000017461739). As of this moment, 12:40 pm (Eastern) Sunday, 6/29/2025, the problem has not been fixed. I'll report back on this forum when the problem is resolved. The problem was most recently identified in this forum by RickH about a month ago. Background: This exact same problem has occurred several times in the past, most recently one month ago. Following are the occurrences and the associated ticket numbers: 6/27/2025 - (current occurrence) - ticket CUI000017461739 5/26/2025 - ticket CUI000017335487 4/4/2025 - ticket CUI000017198245 12/2/2024 - ticket CUI000016769324 8/16/2019 (I don't have that ticket number). Having the above ticket numbers should help the technicians more quickly understand and resolve the problem. I documented the problems in 2024 and 2019 in the Cox TV Forum under forum userid Jupiter852, and RickH reported the May 2025 occurrence in the Forum. Jupiter852
Intermittent internet outages
Anyone have this internet issue with Cox? I have panoramic wireless wifi service with cox cable. When we first got this service, it was great. Then we started getting periodic internet outages lasting 15 to 20 seconds each. This would happen 5 or 6 times a day. A Cox tech was dispatched to our house, made a few changes replaced cable ends, tightened connectors etc and told us it should be good now. Next day same problem. We waited a week or so and called Cox again. This time the tech replaced all of our cable boxes and said all should be good. Next day same problems. This time the tech replaced the panoramic modem and said all should be good. Next day same problem so we waited a week so so and called again. This time a supervisor and a tech were dispatched to our house. The appt was at 4:00pm. However, by 5:30, no phone call no tech and no supervisor so I called and was told they didn’t have anyone available to respond. No apology just said I would need to reschedule. The next time I went to the Cox Store in Williamsburg. The Cox agent was very understanding and said he put in an order for a supervisor to call me. That was 9 days ago and I’m still waiting for that call!!! I’ve been with Cox for 25+ years and this is about as poor as it gets for service. Has anyone had a similar wifi problem as we are experiencing. I’m 77 years old so 100% streaming service doesn’t appeal to me. However, something has to improve or a change will be in my future! Thanks Frustrated with Cox Service
Poor Quality
Does anyone know why COX internet is so more expensive than other companies when they provide a subpar service with terrible connection issues? I’ve never experienced issues as frequently as I do with COX with any other provider and even when COX does work it’s always mediocre at best. It’s always such a disappointment when you move to a new area and find out COX is the only thing available.
Intermittent disconnects and slow downs
1- Kept going offline randomly. Cox tech came out and found a bad amplifier in the street box. 2-They came out, replaced the amplifier. Service got better, but started to get 'slow downs' where speed would bottom out randomly to 1-10Mbps. Sometimes it would come back, sometimes I need to restart the modem. 3-Another tech came out, she replaced the cable from the box into the house. Still have random connection issues. I have switched out modem and router on my end during this, the issue persists. Modem logs:
Extortionists
I have just had Cox wifi set up today and it did not work for a single moment. I am now going to be charged even more money for a technician to come out and fix the mistake they made. Im being held responsible for the internet i paid for not working properly. This is extortion. Almost the definition of extortion to be honest. You are forcing me to pay more money for your company’s mistakes. Its unjust and unfair to me as a customer to force more money out of me just to have the service actually work properly. Congratulations, you won. You’ve successfully drained even more of my money than was previously agreed. If i had known this company was going to treat me this way i would never have signed up. You are extortionists. This is wrong.
INTERNET GLINCHING
So just thought I’d stop in this forum & vent for a quick moment . Internet connection has been randomly disconnecting this past week. Has occurred 3 times. No explanation, excellent WiFi signal, most updated equipment, no weather issues, etc. Just randomly going out. Cox has no explanation (of course). Only thing I can think of is they’re tryna push the ten bucks per month maintenance feature?? The rep was like, oh we will have to have a technician routed out.. blah blah… but then after a few minutes, internet pops back on??! I truly wish there could be some cable/internet competition. No one or nothing to hold Cox accountable. Just hafta swallow it. Terrible
Have to reboot modem every 2 days
Hi all 2gb plan Upload and download speeds are excellent For the last few days, I’ve had to reboot my modem once a day. Sometimes it goes to a red light and other times it stays white but simply doesn’t connect to the Internet until I reboot it. (Or perhaps I’m catching it sooner before it turns red). No area outages and apparently the modem only logs itself every 2 to 4 hours and shows nothing except on one day it shows that there was degradation but not much else. At some point somebody at Support was able to access my logs, but apparently that’s not the case anymore. modem is XB8 technicolor v2 firmware CGM4981COM_7.9p11s1_PROD_sey Stable an entire year before this and modem installed roughly a year ago. No other changes to setup or the home or environment. Ideas appreciated - this is a work nightmare thanks
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