Recent Discussions
Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terrible to play. The next day during the day time it worked fine but too late to see who wins what. This problem needs to be fixed.
Unplanned outage
Monday at 10:30pm, our neighborhood lost internet access. It is now Wednesday at 2:33pm and we have no ETA on a fix. I work remotely from home. Tech support offered no solve, so empathy, nothing. Said for me to wait until outage fixes as apparently a Cox hot spot is not available in my area . I have screenshot of interaction. I'm beyond frustrated! Anyone know what’s going on. Live in West Phx
PL% spikes
For a bit everytime I play online games there is a bit of a pattern, there will be packet loss spikes for 1-2 sec ranging from 30-200. This will happen every couple minutes and then after a bit my download speed will go all the way down to 10mbps but my upload will stay at 50, (I have 500mb plan). So after that happens and the download speed is down I change my wifi channel and the speeds go back up, and the process repeats over and over again. Would appreciate any help.
Internet Outage
We had a bad thunderstorm on 16 March and the internet went out after a lightning strike. It appears the outage has impacted part of the neighborhood. Initially, the Cox app had estimated times for it to be fixed. This kept getting pushed back by several hours, several times, over the first few days. Now there is no estimated time and I just get a notification every evening and morning that Cox is working the issue. It has now been over a week and my daughter has school homework on her laptop, and my wife (whom at times teleworks) and I work full time and now have to take my daughter somewhere with WiFi after working all day. Cox customer service has been very polite and gave our bill a credit after I had asked for one after the 3rd day of the outage. They haven’t been able to give me any status update though and I’m at a loss. I asked for a technician to come out and was politely told no since it is not only impacting our house. I’m at a loss. What do I do at this point? Any assistance or tips would be greatly appreciated.
