connectivity
anybody from Warner Robins still with service? We're located on the Northside of Warner Robins and have been without internet since Monday afternoon. Electricity was restored Tuesday 2am. Keep getting the runaround from Cox. One minute they say they have technicians in the area then they say itll be the next day. Our entire street is out with no assistance in sight. Cox please send in an order or I'm going to have to cancel my service.1KViews0likes1Comment
FOURTH DAY OF OUTAGE/INTERMITTENT SERVICE
Why am I paying top dollar for this crappy 200 mpbs service? I am using an approved DOCSIS 3 modem and have already had a technician out to replace the ENTIRE strand of COAX from the box to the modem., and another technician come out and verify the signal strength. This is a SIGNAL or switching problem and I am not getting what I am paying for! What is wrong with this company? Start Cox Net Download Speed Upload Speed Latency Your IP Address Cox Market Sat Sep 2 10:37 AM Yes 2 Mbps 2 Mbps 8 millisec 68.4.x.x Orange County Start Cox Net Download Speed Upload Speed Latency Your IP Address Cox Market Sat Sep 2 10:47 AM Yes 1 Mbps 13 Mbps 8 millisec 68.4.x.x Orange County Start Cox Net Download Speed Upload Speed Latency Your IP Address Cox Market Sat Sep 2 11:02 AM Yes 12 Mbps 20 Mbps 8 millisec 68.4.x.x Orange County2.7KViews0likes6Comments
Internet outages all week!
All week long, I've had miserable internet speeds. I'll go to the cox speed test, and one moment I'll get 187mbs down and 22 ups, and then 30 seconds later I'll get 62 down and 1.2 up. Every morning I go to the Cox website, and I'm told there's an outage. So I ask for text updates, and every morning, I'm told "good news, your outage is resolved" Only to go back on the site and get told that apparently there's another outage?! It sounds to me like it's been one sustained outage, and they don't want to have something like that in their records, so they just tell us it's fixed when it's not. I don't appreciate being lied to. What's worse, I finally lost my patience and called Cox asking for an explanation of what's happening, and they couldn't tell me anything. Just that there's an outage in my area again, but they "had no notes." When there's outages every day, you need to start TAKING SOME NOTES. Then I'm asked if I want to troubleshoot my modem. WHY WOULD I WANT TO TROUBLESHOOT MY MODEM DURING WHAT YOU JUST CONFIRMED FOR ME IS A SERVICE OUTAGE?!5.9KViews0likes11Comments
Arris SB6190 Cable Modem - RCS Partial Service and SYNC Time Sync Failure (100% Packet Loss)
I've gone through 3 cable modems, 3 wireless routers, and a handful of ethernet cables thinking it was a problem with my hardware. I've blocked every other device on the network for troubleshooting this. It's just my PC on it, hardwired in. The internet works without issues for about 90-120seconds at a time, then there's a 30 second period where I get 100% packet loss on everything. I can't get on any websites, I get disconnected from any games I'm running, etc. Then after 30 seconds, everything reconnects okay. I've rebooted all of my devices three times. I've called Cox and they said everything is testing fine. There's no Cox maintenance in the area and no outages. No construction in the vicinity. Is there anything I could do to diagnose this? Can I buy anything to test the coax drop in the wall or something? https://www.docdroid.net/tJH6C5a/event-log.pdf.html screenshots of the Event Log from the modem page https://www.docdroid.net/RFmVJY2/status.pdf.html screenshots of the Status page but I don't know what any of this means12KViews0likes11Comments
Phoenix Area Interruptions
Hello, Why is there a daily interruption in the Tempe/Phoenix area? I experience minute-long outages (full modem outage, lights all turn off) 5-15 times daily. It may not seem like much of an inconvenience, but this is every single day and is a massive problem for those of us that need a reliable, stable connection. I've been using your services for only 4 months now and so far your only troubleshooting is "did you try turning it off and back on again?" and "Oh it must be your modem, swap it 3 times. That should fix it." Which, again, this is a location based issue and can be easily determined with a quick glance at downdetector.com/.../ any day of the week at any time of day. I've done your phone support (every single agent says "Must be the modem. Try a different one.") and I've tried having a technician out to fix your issue (which you tried to charge me $55 for, twice, without notifying me) and at this point my only assumption is that you want me to switch providers. Which I'm fine with. But at least be honest about the issue.1.8KViews0likes2CommentsRecent Sporadic Internet Outages - ZIP 92630
I am posting here (at my work NOT on a Cox connection...) while my wife is currently working with phone support at home to regain our internet connection and/or get a technician scheduled. We've had intermittent outages over the past week in the area of zip code 92630. Chat support on Monday 7/18 indicated it was a widespread issue. Call support Tuesday 7/19 also indicated it is a widespread issue. Most times it goes down for hours at a time, comes back for a few hours, and then fails for hours again. We have manually reset the modem/router multiple times, tried a direct wired connection from modem to PC (no help), and had call support reset our modem to no avail. No splitters, no fancy business, just your basic setup. I am wondering if anyone else in the area is having similar issues to indicate this is a larger scale issue than just our modem/home. Hopefully a visit from tech support will alleviate some of this problem - my wife is a remote worker and highly dependent on a stable home connection. The lack of quality and consistency is making us greatly consider another ISP if this cannot be resolved expeditiously.1.5KViews0likes1Comment
Constant outages (starting at 8 AM)
I work from home, and I keep having outages that coincidentally start at 8 am and go until around 10-11 AM. Your customer service team tells me that each day, the issue will be resolved, yet it comes back again (3 times this week so far). Today they told me my issues would be resolved by 5 PM, which is coincidentally 1 hour after my scheduled work day ends. I'm ready to take my 200/month and go with a competitor (who could get me service for much cheaper). Do you not provide any uptime guarantee or higher priority service for your outages (for a business account who needs reliable internet)? I could get more reliable service from WIFI tethering on my cell phone at this point.1.5KViews0likes1CommentAbysmal Upload Speeds
I have already posted this in a thread below and decided to post it in a new thread as to not interfere with the help of the the other customer. I am a Streamer and we have been receiving serious issues with our upload speeds. This problem is near identical to another recent users post. A user that seems to be not too far from us. Also as this user had stated, the issue started directly after a recent outage and we have JUST upgraded to a speed of 300/20. After our upgrade our speeds had been AMAZING, ever since the outage I would seem to have ok speeds here and there but primary my upload has been abysmal. ranging anywhere from 10 up - 2 up. Cox speed test: Start Cox Net Download Speed Upload Speed Latency Your IP Address Cox Market Fri Jul 15 9:18 PM Yes 307 Mbps 9 Mbps 19 millisec 70.185.113.126 Atlanta (Cox speed test actually read 8 but reported 9. Honestly these tests have never seemed to align with our performance) (This speed test was as close to the cox speed test server as possible and was performed just before the cox test. I am able to monitor my output from my streaming software and they align more with speedtest.net) our Download speeds seem to be a bit low and when i called in the agent had informed me that there was some discrepancies with one of our lanes. I am not at all unhappy with the down speed as this is still absolutely more than adequate for me. The up speed on the other hand is a very huge issue. I thought maybe it was on my end but after extensive trouble shooting and a firmware update for my router it would seem this is not the case as far as I can see. This is only confirmed by the fact that others seem to be having the same exact issue. They had scheduled a truck roll which at earliest could arrive by Sunday but I would be pretty PO'd if they got here, nothing was fixed and we were responsible for the charges (especially considering the post I found with the user having the same issue reported 3 techs not fixing the problem.). I'm currently using a Netgear router with the model number: WNDR3700v5 and a modem with: SB6183. I was concerned about throttling, but after reading countless posts on here i'm fairly certain that is not the case. Though I would be lying if I stated that is was not a lingering concern. This is probably not very helpful but here is the tracert to where I am streaming: Tracing route to youtube-ui.l.google.com [216.58.194.142] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1] 2 7 ms 8 ms 7 ms 10.5.0.1 3 8 ms 8 ms 8 ms ip72-214-194-117.ga.at.cox.net [72.214.194.117] 4 37 ms 31 ms 33 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 5 31 ms 31 ms 33 ms 209.85.172.68 6 36 ms 36 ms 38 ms 108.170.240.65 7 37 ms 35 ms 37 ms 209.85.250.83 8 36 ms 36 ms 36 ms dfw06s49-in-f14.1e100.net [216.58.194.142 I would like to ad that I had been a sup for a cable company in Maine for quite some time and am very understanding of network issues and do not want to come off as malicious in the least bit. On the contrary I have been very supportive of Cox and have been delighted with their services. I only hope that this will resolved ASAP as this is quite detrimental to my stream channel. Thanks! EDIT: I should probably mention that I am always wired in. Never wireless. I have tried tests with both the router and direct into the modem many times. I am seeing no errors in the router log. Of course I have tried unplugging and replugging all wires including co axle.7KViews0likes14Comments
Bad internet, Slow internet, Speed issue< router, Electrical ??!!?!
Random internet drop out, Loss of connection, reload error messages, terrible streaming issues, I had better internet five-ten years ago. I dont understand it at all. My speed test shows good, But on any given day I have to reset my router two -three times per day. I have tried chrome, opera, internet explorer. I have scanned my computer for viruses and malware using all my tools that I use to fix those issues. IE, combofix, malware antibyte, hijack this, spybot, etc... I have tried browser safe modes. I even up'd my network bandwidth to see if that would help, It has not. The support department has told me that my network bandwidth never ceilings, so If my router AC1900 is a decent enough router regardless of traffic at any given moment if my bandwidth is not ceiling'd then throughput should be decent enough to get packets in time to avoid, service connection error messages. The messages I am getting are of the type that a packet was sent out and a packet was not received back in the desired amount of time so chrome shows the error reload page a network change was detected. Do I need to up my service bandwidth again? I have four pc's in the house no smart tv's 2 kindles and 3 phones, But I have trouble shot this by making sure that all devices except one are running at a time and I still get the error messages. 2 of the pcs are hard wired, 2 of the pc's are wifi and it does not seem to matter if the connection is wifi or not. Should I be looking at Electrical noise as my issue? maybe get a AC filter? Support has been out multiple times with no fix. They even stated once that they did see an issue but it was not inside the house it was down the street somewhere. that they would fix. I have been a customer for 2 years now, I cant get any other service provider where I live. Desperate, I don't have tv account as I watch all my shows online... Any thoughts?5.9KViews0likes14Comments
Internet service non-existent overnight, getting inconsistent replies from agents.
Since we moved into this house and set up service, my internet connection has been gone in the overnight hours. As in, it takes a few chores to get things up and running again each morning just to check some basic stuff. This seems like something someone with a little bit more knowledge than me might be able to troubleshoot, since there are patterns etc. I have called, emailed, tweeted... pretty much reached out in every way to Cox and they have told me something different every time that is both inconsistent and often untrue with data I have. "I see you have packet loss, you have a splitter in your home don't you?" (said the Twitter person, when there is 0.0% packet loss and I only have one device connected in a tiny house)... "The only way we can address your issue is if you pay for a technician to come out." "I can't even find your modem." (yet random Twitter guy was able to test it from my non-wifi-data using cell phone tweet, again not associated with their service or affiliated with the acct, off my random social media to tell me about my packet loss?) To add insult to injury I am paying for a speed that was magically 10 mb more when I was "sold" it than what it is on my bill. The "tech support" person I spoke to this morning was not even tech support as they did not troubleshoot at all, they just tried to upsell me a faster service. They also told me I would not be able to stream anything at my current speed which I am able to do (they could not register in their brain "one computer/device" at one time as being something people use anymore?) This last call I kept being told about "faster speed" and it's not the speed... it's that when it does not work it DOES NOT WORK... and when it works it works fine, and this needs to be fixed. I would like it to be fixed to being reliable not just "hey got it working again, I will call you next time it screws up....so, talk to ya tomorrow morning!".... ugh. I saw a post here once about taking my complaint to the BBB et al, and that is the only way I can think of to solve this (or call attention to what may never be solved?) because I am being told to do literally nothing but spend more money to fix what I am already supposed to be getting with my monthly service charges/fees. When I call tech support they do not move me past Tier 1 with my issue, and I have had an account with them in some form for 15+ years (because someone mentions this every time I call... probably to rub it in/shame me for being stuck in an area with their monopoly...sigh) I really can't figure this out.3.3KViews0likes7Comments