Phoenix Area Interruptions
Why is there a daily interruption in the Tempe/Phoenix area? I experience minute-long outages (full modem outage, lights all turn off) 5-15 times daily. It may not seem like much of an inconvenience, but this is every single day and is a massive problem for those of us that need a reliable, stable connection. I've been using your services for only 4 months now and so far your only troubleshooting is "did you try turning it off and back on again?" and "Oh it must be your modem, swap it 3 times. That should fix it." Which, again, this is a location based issue and can be easily determined with a quick glance at downdetector.com/.../ any day of the week at any time of day.
I've done your phone support (every single agent says "Must be the modem. Try a different one.") and I've tried having a technician out to fix your issue (which you tried to charge me $55 for, twice, without notifying me) and at this point my only assumption is that you want me to switch providers. Which I'm fine with. But at least be honest about the issue.