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lagunacomputer's avatar
lagunacomputer
New Contributor

FOURTH DAY OF OUTAGE/INTERMITTENT SERVICE

Why am I paying top dollar for this crappy 200 mpbs service?

I am using an approved DOCSIS 3 modem and have already had a technician out to replace the ENTIRE strand of COAX from the box to the modem., and another technician come out and verify the signal strength.  This is a SIGNAL or switching problem and I am not getting what I am paying for! What is wrong with this company?


Start		 Cox
Net		Download
Speed		Upload
Speed		 
Latency		Your IP
Address		 
Cox Market
Sat Sep 2 10:37 AM Yes 2 Mbps 2 Mbps 8 millisec 68.4.x.x Orange County


Start		 Cox
Net		Download
Speed		Upload
Speed		 
Latency		Your IP
Address		 
Cox Market
Sat Sep 2 10:47 AM Yes 1 Mbps 13 Mbps 8 millisec 68.4.x.x Orange County


Start		 Cox
Net		Download
Speed		Upload
Speed		 
Latency		Your IP
Address		 
Cox Market
Sat Sep 2 11:02 AM Yes 12 Mbps 20 Mbps 8 millisec 68.4.x.x Orange County
credit
not working
outage
refund

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  • lagunacomputer's avatar
    lagunacomputer
    New Contributor

    http://downdetector.com/status/cox-communications/map/

    http://outage.report/cox#2017-09-01

    yet strangely the cox.net website reports no outages, almost as if intentionally.

    https://www.cox.com/residential/support/outages.html

  • MarkM1's avatar
    MarkM1
    Former Moderator

    Free_doesntmean_free,

    Are you still getting the same speeds at this time or has it improved for you now? We would like to look at the equipment on your account. Would you send us an email with your full address along with your name to cox.help@cox.com so we can look into your issue?

  • NickBradshaw's avatar
    NickBradshaw
    New Contributor

    I've been having the same issue for the week now, fortunately, I'm moving back west were the connection is way more reliable then here. Next year when I'm back I will be going with a different provider. 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @NickBradshaw

    I'd hate to lose you as a customer before taking a closer look at what is causing the chronic issues you describe. Please email full address and primary name on the account to cox.help@cox.com so we can take a look.



  • Pissed_Off_in_I's avatar
    Pissed_Off_in_I
    New Contributor

    One by one I have cut my Cox services because they simply don't work in Irvine, CA.  My digital phone would consistently drop so callers were unable to hear me - this happened during every single phone call. They were out here at least twice and were unable to fix it so I cancelled and went to AT&T.  

    Next, it was TV.  DVR wouldn't record, picture would become pixelated and lose sound - again, happened every single day.  They replaced my cable box a few times. Nothing helped, so I cancelled that as well.  They also continued to charge me for a DVR box several months after I'd returned it.  

    Now shockingly, it's their ** internet.  Immediately after cutting off my TV, I started having issues where there had previously been none.  I was told I needed to upgrade to ensure better service.  I fell for that ** so instead of paying $50/mo for what was more than enough bandwidth for a house of 1 person is now $75/mo.  Both my router and modem are new and not their rented ** equipment.  For a few months, all was fine.  Over the past few weeks, my service is in and out multiple times a day. A call to customer service not surprisingly resulted in a recommendation to (1) upgrade my service again and (2) get new equipment and surprise, they can get that to me.

    I am so tired of being ripped off by Cox.  I've been held hostage for the past 15 years as they are the only game in town - still are for Internet.  

  • StephanieA's avatar
    StephanieA
    Former Moderator
    Hi Irvine,

    We can help with internet issues in the forums or you can email us to trouble shoot. The forum will allow other users to provide feedback if they had a similar experience with the service and what they did to resolve it. We would need a few more details about what's going on. Do you see the lights on the modem go off or start to flash when the service goes down? Are you seeing the device drop the network? How many devices do you have in your home? What trouble shooting steps, besides getting new equipment, have you completed?

    If you prefer to have your specific location checked, please email us at cox.help@cox.com with the account details and a copy of your post.