CableCARD installation
I became a new customer and scheduled an installation appointment this past Thursday. The technician spent over 6 hours at my residence trying to activate a CableCARD and Tuning Adapter. However, none of their attempts were successful. The technician thought it was due to faulty equipment. However, I overheard their phone conversation with the back office, and the person at the other end was saying statements like "I don't even know what a CableCARD or Tuning Adapter is." As a customer, this does not instill confidence that the job is being performed correctly. After 6 hours, the technician left, saying that I would receive a call the next day on Friday to reschedule a second appointment. However on Friday, no one ever called. Instead, I called myself, and the phone representative scheduled another appointment for Saturday. He absolutely assured me that the technician would be fully informed of the situation and have the proper equipment available, and that this was a special "escalated work order." However, when the new technician arrived on Saturday, he had no CableCARDs or Tuning Adapters with him. He said that the phone representative scheduled a "Trouble Call" and not a "TV Install" and therefore the equipment requirement was not communicated. Before this second technician left, I witnessed him requesting with dispatch for a new third appointment to be scheduled for Sunday for a TV Install. However, I noticed in my online account that it was yet for another "Trouble Call." In yet another call to customer support, I again explained the situation, and they had to reschedule this third appointment for Tuesday. In summary, I have spent a combined 12 hours either with a technician in my home, waiting for a technician to arrive, or on the phone with customer service, all to perform a simple CableCARD installation, and no progress has been made in almost a week. Instead, I have only received false promises from technicians to call me back and incorrect appointment scheduling from phone representatives.4.1KViews0likes8Comments
Tuning Adapter Problems
This is going to be a lengthy post, so please bear with me. I have been a Cox customer for nearly 30 years. In addition to the Contour boxes, I have been using a Tivo for almost 10 years. It used a cablecard and a Motorola Tuning adapter, which have worked fine. This past July I cancelled Tivo and purchased an HD Prime tuner that also uses a cablecard and tuning adapter. Everything was changed over fine and has been working properly since. Approximately 2 weeks ago I noticed that I could not tune to the Epix channel. I checked and found that the tuning adapter was flashing yellow, which indicates that it is in activation mode. I power cycled it a few times and still had the flashing yellow light. I could still tune to the "non-switched" channels, so I knew that the cablecard was fine. I decided to go to a Cox Solutions store and swap out the tuning adapter. Upon connecting the tuning adapter and calling the cablecard/tuning adapter number to insure that it was setup on my account, I let it sit for almost 48 hours and it never stopped flashing. This means that it did not activate which was evident when I ran a channel scan and could not access the switched video channels. So, I returned the tuning adapter and got another one. Same thing with that one. I have checked the signal quality on my lines and it is at 100%. I am very technically inclined and understand how all of this works, however talking to a lot of the techs on the phone it is obvious they are not too familiar with cablecards and tuning adapters. Fast forward 2 weeks later and I have swapped out 5 tuning adapters and all of them get stuck on "initializing". They always have good upstream and downstream but refuse to initialize. Today I decided to get another cablecard and tuning adapter to try and start from scratch. After returning home and opening the tuning adapter, I find it does not even have a power supply! I had to go all the way back to get one. (I don't think the quality control is done very well at Cox.) Then after getting the new cablecard paired and trying, with no success another tuning adapter, I find out that I am missing channels that I had before! I am talking about the channels that I could get even without the tuning adapter. So I have to call back again and explain all of this for probably the tenth time. Then the cablecard tech still did not get all of the channels restored! I have invested over 8 hours in troubleshooting this tuning adapter problem. I have been offered several times a service tech to come out, but when I ask if it will be an "in house" Cox representative they say that they cannot guarantee that. I have had experience with the third party contractors and most of them don't even know what a cablecard is! I am at the point where I am pretty much ready to "cut the cord" with Cox. I have even spoke to a manager at one of the Cox Solution stores and I tell you, it is sad the lack of knowledge these managers have when it comes to the technical aspects of cable service. If others have had similar experiences, with tuning adapters, please reply.3.7KViews0likes3Comments
On Demand App not showing up Tivo Bolt
Hello, I have had my Bolt for several months and I have never been able to get the On Demand App show up as a selectable option. I have been on the phone several times with Cox and Tivo support, neither one has been able to solve the problem. I have run through all the troubleshooting steps many many times. Then I stumbled upon this posting. http://forums.cox.com/forum_home/tv_forum/f/4/t/16421.aspx Could someone on the Cox support team check my cable card and my tuning adapter for the same flags? I assume that is my problem.3.9KViews0likes3Comments
Cox On Demand is down for all Tivo Users Nation wide
My self and many others on Tivo Community Dot come are reporting everyone is getting V205 errors when accessing Cox on Demand. This is happening at ALL Cox Systems Nation Wide. It is like the On Demand Servers are down. This has been going on for a week now. It is not possible watch Cox on Demand. Could someone at Cox please check the Cox ON Demand servers for Tivo, they are a separate feed. Also please work with Tivo to get this fixed. Hitting Watch now several times does not work, that used to be the work around, almost like the server connection was slow or not in queue yet or was powering one. Now nothing works. Us Tivo users do Pay for the Advanced TV package to get the On Demand Service (it is advertised on the Office Cox Tivo Bolt Web Page and in the Advanced TV service package) More Info/BackGround 1. We have the Cox On Demand App or Landing as Cox likes to call it. 2. We all have the proper flags set on our cable cards, this is confirmed, plus if we did not the App would not show on our menus. 3. It looks like it trying to load the video but then it gives the error. This happens on all Movies and TV shows. 4. On Demand is advertised on the Office Cox web site, here is the URL, yet it has been down or broken a lot since its release, almost like no one cares about the Thousands of Cox Tivo customers. A search on the Tivo Community web site shows mass amounts of issues. here is the URL were Cox advertises COX ON DEMAND with the TIVO https://www.cox.com/residential/special-offers/tivo-bolt.html Personal Comment on the issue: it is almost to the point where we should get a discount on our bill for the lost service if it can not be fixed soon. Please help33KViews0likes71Comments
Tivo DVR w/ MLB Extra Innings and NHL Center Ice???
Ok, so I've talked to 3 different Cox reps now and received 3 entirely different answers to the following 2 questions: The first part of the question is If I lease a cable card through Cox so I can watch and record tv with a Tivo unit am I able to still subscribe to both MLB Extra Innings and NHL Center Ice? The follow-up question is, if I am able to subscribe to both of those packages, will I be able to record the games in their entirety on my Tivo unit to watch the next day? (the wife and I are usually at work when our games air so we watch them the next day hence why being able to record them is so important to us). The 3 entirely separate answers I've received so far from Cox are as follows: 1. Online Chat Rep on Cox's site: I was told that they do offer both of the sports packages to subscribers but I wouldn't be able to see them using one of Cox's cable cards in a Tivo unit. 2. Rep inside a Cox Solutions store: I was told that yes, they offer those packages and that I would be able to watch them using a cable card in my Tivo unit but I wouldn't be able to record the games at all because they're considered pay-per-view which Cox does not permitted to be DVR'd. (Personally I don't see how these should be considered any differently than a premium channel like HBO, Showtime, etc. as it's not a single typical pay-per-view event like a boxing match - they're full seasonal sports packages and my current tv provider has no problems allowing me to record every game). 3. Satellite Cox kiosk - I was told that Cox does not have either the MLB Extra Innings or NHL Center Ice season sports packages available but if they decide to offer them in the future I should have no issues receiving or DVR'ing them using a leased cable card through my Tivo unit. As you can see all 3 answers are entirely different from the next. We currently have Cox for our internet but Directv for our tv service. Our Directv contract is almost over so we were exploring different options that are available out there for our next tv provider. As I mentioned above I wouldn't think that Cox would consider both of those sports packages as PPV events since they aren't standalone events and you're not paying per game - you're paying like you would for adding a premium channel to your lineup and I think their employees may be confusing the two as I can't imagine a cable company forcing their customers into watching 162 baseball games a year LIVE only. That just doesn't sound correct? Anyway, if anyone has a Tivo Bolt+ and MLB Extra Innings/NHL Center Ice and frequently records games to watch please let me know as that would be most appreciated.Solved3.2KViews0likes4Commentst v
Why can,t i get an answer....t v station change on its on, i call 18882699693 or 18553078210 they don,t have no answer the same were i go too pay my $182.00 a month. Who run cox what a bad T V station, why can,t you fix this an answer please. I,ll be moving on too another program. Days date 9/22/16. (station change on too another station)2.4KViews0likes2Comments
HDHomerun Prime missing channels
I moved from Florida and used HDhomerun prime successfully for a few years and due to work moved to Arizona. I had a tech out to install the cable card due to the home installation not receiving a signal. He got it up and running, but I'm still missing a lot of channels that I'm supposed to get. Both the signal strength and signal quality are at 100%. Any ideas? Thank you, Dave10KViews0likes12CommentsCableCARD not receiving correct channel lineup
I have an HDHomerun Prime with Cox supplied CableCARD and Tuning Adapter. When setting up, the card is paired correctly. I only receive 28 channels and most of the channels are OnDemand. I called Cox tech support and they sent a tech out yesterday. The tech said I needed to load a firmware update from Silicondust (manufacturer of HDHomerun Prime). My HDHomerun prime is the most current version (20150826). After reading other posts on this forum, it appears to me that the correct channel line up is not being sent to either the tuning adapter or cableCARD by Cox. Can someone at Cox knowledgeable in HDHomerun Prime and CableCARD look at my account and determine if the settings are correct. I see this problem in many places on the forum. After a Cox representative uses private message to communicate with the customer, the problem seems to go away. I was hoping the same would happen for me. ThanksSolved2.2KViews0likes3Comments
