Tag:"cablecard" | Cox Community

Weird Local CHannel behavior
We have two TiVo's both with CableCards & Tuning Adapters. Over the past few months the following has been occurring pretty regularly, but, at different times... On our local channels only, in the early morning 5am-9am(ish) all of our local channels either start breaking up, digital artifacts & eventually we get a screen with a message basically saying Channel not available or cannot tune to that channel. Every other channel works fine from CNN, Weather Channel, HBO, Max, etc. Only the local channels. Usually later in the AM the channels miraculously work again, then around 5pm they exhibit the same symptoms. Cox cannot figure out what's happening & want to dispatch a tech, which would cost me $75 if they don't find an issue. There is a high possibility that they won't find an issue unless they can come out when it's occurring. I want to say it's obviously something in Cox's infrastructure causing this, since it is both Tito's exhibiting the same thing. I've tried removing a splitter for one Tivo in case it was a signal issue, but, no difference. Getting ready to cut the cord, we now switch the TV over to Plex in the AM which get's it's antenna feed form a HDHomeRun (now with ATSC3.0, superior picture, than cable as well). Anyone have any ideas on how to proceed?
SadTivoUser
2 years ago Place TV
225Views
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1Comment
Tivo Tuning adapters and media cards
Anyone else having a problem with Cox and Tivo tuning adapters and media cards? My problem has been going on for 3 weeks now after Cox admitted they did something called a signal sp,it upgrade in my development. I have two Tivo units that have not worked for 3 weeks now and absolutely nobody at Cox knows how to address the issue after several tech visits and service escalations. Now, I am having a problem with them getting back to me pertaining to the issue after learning that they have closed the ticket, which was not resolved on Monday. I have television (3 cable boxes and 2 tivos), Telephone, and 900 gig internet for 17 years here in Las Vegas. I am extremely disappointed in the customer support and am considering cancellation of all my services. I’ve been waiting for a return phone call pertaining to the status of the problem after lodging a formal complaint on Monday morning….now it is Wednesday. Rob Williams
cathlabrob
4 years ago Place TV
594Views
0likes
1Comment
Cox Hampton Roads channels are flagged as DRM
Hi All, I've been a Cox CableCard user for a little while now, and recently (Around the past two months) I have not been able to view my channels as the majority of them are marked as DRM on my HdHomerun. This forum is from two months ago: Wichita KS CableCard now has DRM - TV - TV Forum - Cox Support Forums, and hasn't been updated in a while, and I was wondering if this issue is permeant or if it will be resolved soon. Thanks
debbie_heinen
4 years ago Place TV
2.1KViews
0likes
1Comment
Cable cards and tuning adapters NOT working
I’m 4 weeks into this issue that nobody can resolve. I have 4 sets of cable cards and tuning adapters in 4 TiVo units. About 4 weeks ago, I noticed that some channels were not working. I also noticed that all 4 tuning adapters were flashing yellow (should be solid yellow). I called and they “reset” my connection. Didn’t work. Did that again a few days later. Still didn’t work. They sent a tech to the home (which showed no issues. I then talked to a tech agent who couldn’t pair all my equipment and suggested that I swap them out. Did that - all new (used) cards and adapters. Called the 877-820-82xx number and got those partially paired on one TV (not the others). They sent another tech to my house (no issues). The last time I called tech she was able to pair ALL cards but I have limited service. No sub channels (1 HBO, 1 Showtime, no EPIX, etc). I subscribe to EVERY channel. Frustrated, I settled and decided to shelve my 4 TiVo’s and go with your IP TV service. I ordered the Ultimate DVR service (record 24) with 4 HD boxes. They had to upgrade my modem to facilitate it. Said great - I’ll see it in a couple days. Ended the call. What I received from UPS was 2 old DVR’s with 4 clients and the new style modem. When I called (yet again) they said the sent me that equipment because IP TV service isn’t available in my area. REALLY? I just want my cable cards to work so I can use my TiVos or receive the IP/cloud based DVR service like I was offered. Can anybody help?
richard0415
5 years ago Place TV
937Views
0likes
1Comment
Switching cable card from tivo premiere to bolt
I’m buying a bolt to replace my tivo premiere. (will deactivate the premiere). Can I just swap the current cable card over to the bolt and call to activate it, or do I need to get a new cable card? Thanks, Bruce
BruceL
8 years ago Place Archives
1.2KViews
0likes
1Comment
CableCARD installation
I became a new customer and scheduled an installation appointment this past Thursday. The technician spent over 6 hours at my residence trying to activate a CableCARD and Tuning Adapter. However, none of their attempts were successful. The technician thought it was due to faulty equipment. However, I overheard their phone conversation with the back office, and the person at the other end was saying statements like "I don't even know what a CableCARD or Tuning Adapter is." As a customer, this does not instill confidence that the job is being performed correctly. After 6 hours, the technician left, saying that I would receive a call the next day on Friday to reschedule a second appointment. However on Friday, no one ever called. Instead, I called myself, and the phone representative scheduled another appointment for Saturday. He absolutely assured me that the technician would be fully informed of the situation and have the proper equipment available, and that this was a special "escalated work order." However, when the new technician arrived on Saturday, he had no CableCARDs or Tuning Adapters with him. He said that the phone representative scheduled a "Trouble Call" and not a "TV Install" and therefore the equipment requirement was not communicated. Before this second technician left, I witnessed him requesting with dispatch for a new third appointment to be scheduled for Sunday for a TV Install. However, I noticed in my online account that it was yet for another "Trouble Call." In yet another call to customer support, I again explained the situation, and they had to reschedule this third appointment for Tuesday. In summary, I have spent a combined 12 hours either with a technician in my home, waiting for a technician to arrive, or on the phone with customer service, all to perform a simple CableCARD installation, and no progress has been made in almost a week. Instead, I have only received false promises from technicians to call me back and incorrect appointment scheduling from phone representatives.
KevinL
8 years ago Place Archives
4.1KViews
0likes
8Comments
Tuning Adapter Problems
This is going to be a lengthy post, so please bear with me. I have been a Cox customer for nearly 30 years. In addition to the Contour boxes, I have been using a Tivo for almost 10 years. It used a cablecard and a Motorola Tuning adapter, which have worked fine. This past July I cancelled Tivo and purchased an HD Prime tuner that also uses a cablecard and tuning adapter. Everything was changed over fine and has been working properly since. Approximately 2 weeks ago I noticed that I could not tune to the Epix channel. I checked and found that the tuning adapter was flashing yellow, which indicates that it is in activation mode. I power cycled it a few times and still had the flashing yellow light. I could still tune to the "non-switched" channels, so I knew that the cablecard was fine. I decided to go to a Cox Solutions store and swap out the tuning adapter. Upon connecting the tuning adapter and calling the cablecard/tuning adapter number to insure that it was setup on my account, I let it sit for almost 48 hours and it never stopped flashing. This means that it did not activate which was evident when I ran a channel scan and could not access the switched video channels. So, I returned the tuning adapter and got another one. Same thing with that one. I have checked the signal quality on my lines and it is at 100%. I am very technically inclined and understand how all of this works, however talking to a lot of the techs on the phone it is obvious they are not too familiar with cablecards and tuning adapters. Fast forward 2 weeks later and I have swapped out 5 tuning adapters and all of them get stuck on "initializing". They always have good upstream and downstream but refuse to initialize. Today I decided to get another cablecard and tuning adapter to try and start from scratch. After returning home and opening the tuning adapter, I find it does not even have a power supply! I had to go all the way back to get one. (I don't think the quality control is done very well at Cox.) Then after getting the new cablecard paired and trying, with no success another tuning adapter, I find out that I am missing channels that I had before! I am talking about the channels that I could get even without the tuning adapter. So I have to call back again and explain all of this for probably the tenth time. Then the cablecard tech still did not get all of the channels restored! I have invested over 8 hours in troubleshooting this tuning adapter problem. I have been offered several times a service tech to come out, but when I ask if it will be an "in house" Cox representative they say that they cannotguarantee that. I have had experience with the third party contractors and most of them don't even know what a cablecard is! I am at the point where I am pretty much ready to "cut the cord" with Cox. I have even spoke to a manager at one of the Cox Solution stores and I tell you, it is sad the lack of knowledge these managers have when it comes to the technical aspects of cable service. If others have had similar experiences, with tuning adapters, please reply.
Speavy101
8 years ago Place Archives
3.7KViews
0likes
3Comments
On Demand App not showing up Tivo Bolt
Hello, I have had my Bolt for several months and I have never been able to get the On Demand App show up as a selectable option. I have been on the phone several times with Cox and Tivo support, neither one has been able to solve the problem. I have run through all the troubleshooting steps many many times. Then I stumbled upon this posting. http://forums.cox.com/forum_home/tv_forum/f/4/t/16421.aspx Could someone on the Cox support team check my cable card and my tuning adapter for the same flags? I assume that is my problem.
Jasong
8 years ago Place Archives
3.9KViews
0likes
3Comments
Cox On Demand is down for all Tivo Users Nation wide
My self and many others on Tivo Community Dot come are reporting everyone is getting V205 errors when accessing Cox on Demand. This is happening at ALL Cox Systems Nation Wide. It is like the On Demand Servers are down. This has been going on for a week now. It is not possible watch Cox on Demand. Could someone at Cox please check the Cox ON Demand servers for Tivo, they are a separate feed. Also please work with Tivo to get this fixed. Hitting Watch now several times does not work, that used to be the work around, almost like the server connection was slow or not in queue yet or was powering one. Now nothing works. Us Tivo users do Pay for the Advanced TV package to get the On Demand Service (it is advertised on the Office Cox Tivo Bolt Web Page and in the Advanced TV service package) More Info/BackGround 1. We have the Cox On Demand App or Landing as Cox likes to call it. 2. We all have the proper flags set on our cable cards, this is confirmed, plus if we did not the App would not show on our menus. 3. It looks like it trying to load the video but then it gives the error. This happens on all Movies and TV shows. 4. On Demand is advertised on the Office Cox web site, here is the URL, yet it has been down or broken a lot since its release, almost like no one cares about the Thousands of Cox Tivo customers. A search on the Tivo Community web site shows mass amounts of issues. here is the URL were Cox advertises COX ON DEMAND with the TIVO https://www.cox.com/residential/special-offers/tivo-bolt.html Personal Comment on the issue: it is almost to the point where we should get a discount on our bill for the lost service if it can not be fixed soon. Please help
ScottChez
8 years ago Place Archives
33KViews
0likes
71Comments
Tivo DVR w/ MLB Extra Innings and NHL Center Ice???
Ok, so I've talked to 3 different Cox reps now and received 3 entirely different answers to the following 2 questions: The first part of the question is If I lease a cable card through Cox so I can watch and record tv with a Tivo unit am I able to still subscribe to both MLB Extra Innings and NHL Center Ice? The follow-up question is, if I am able to subscribe to both of those packages, will I be able to record the games in their entirety on my Tivo unit to watch the next day? (the wife and I are usually at work when our games air so we watch them the next day hence why being able to record them is so important to us). The 3 entirely separate answers I've received so far from Cox are as follows: 1. Online Chat Rep on Cox's site: I was told that they do offer both of the sports packages to subscribers but I wouldn't be able to see them using one of Cox's cable cards in a Tivo unit. 2. Rep inside a Cox Solutions store: I was told that yes, they offer those packages and that I would be able to watch them using a cable card in my Tivo unit but I wouldn't be able to record the games at all because they're considered pay-per-view which Cox does not permitted to be DVR'd. (Personally I don't see how these should be considered any differently than a premium channel like HBO, Showtime, etc. as it's not a single typical pay-per-view event like a boxing match - they're full seasonal sports packages and my current tv provider has no problems allowing me to record every game). 3. Satellite Cox kiosk - I was told that Cox does not have either the MLB Extra Innings or NHL Center Ice season sports packages available but if they decide to offer them in the future I should have no issues receiving or DVR'ing them using a leased cable card through my Tivo unit. As you can see all 3 answers are entirely different from the next. We currently have Cox for our internet but Directv for our tv service. Our Directv contract is almost over so we were exploring different options that are available out there for our next tv provider. As I mentioned above I wouldn't think that Cox would consider both of those sports packages as PPV events since they aren't standalone events and you're not paying per game - you're paying like you would for adding a premium channel to your lineup and I think their employees may be confusing the two as I can't imagine a cable company forcing their customers into watching 162 baseball games a year LIVE only. That just doesn't sound correct? Anyway, if anyone has a Tivo Bolt+ and MLB Extra Innings/NHL Center Ice and frequently records games to watch please let me know as that would be most appreciated.
Solved
hovertical
8 years ago Place Archives
3.2KViews
0likes
4Comments